Leilani Diaz

Delivered high volume client service by greeting pet parents, coordinating appointments, and managing salon scheduling with accuracy and efficiency. Oversaw check-in and check-out processes, ensuring proper documentation, service verification, and clear communication regarding pet needs. Observed pets for signs of illness, injury, or behavioral concerns and escalated issues promptly.

Professional Bather - PetSmart - Hollywood, FL

(2026-02 - 2026-03)

• Delivered high volume client service by greeting pet parents, coordinating appointments, and managing salon scheduling with accuracy and efficiency.
• Oversaw check-in and check-out processes, ensuring proper documentation, service verification, and clear communication regarding pet needs.
• Observed pets for signs of illness, injury, or behavioral concerns and escalated issues promptly.
• Maintained detailed service records and upheld strict safety and sanitation standards to ensure a healthy environment for pets and staff.
• Demonstrated calm, professional communication in fast-paced and high-stress situations involving concerned pet owners.
• Supported cross department operations, strengthening teamwork and overall store efficiency.
• Consistently adhered to company policies, safety protocols, and customer care standards
• Bathe dogs in a timely manner, following pet parents request

Pet Pro - Pompano Pet Lodge - Pompano Beach, FL

(2024-03 - 2025-04)

• Ensure each guest is treated safely and with respect and dignity
• Engage in activities with pets in our daycare yards
• Supervise activities of multiple dogs throughout the day. Monitor closely for any potential conflicts, escalations, or health concerns
• Maintain a sanitary and healthy environment by following our strict standards of cleaning and disinfecting in all play areas, and all through our resort.
• Monitor guest's health by daily charting of eating and elimination habits.
• Monitor guest's reaction to playtimes and general demeanor by charting playtime interactions
• Follow all standards of safety with regards to handling guests
• Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
• Clean up dog poop, urination and any vomit several times
• Walk dogs on leash to and from outside exercise areas.
• Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
• Pay specific attention to special handling notes, (Meds Person to Feed, Aggressive, Separate for Feeding, escape artist etc.)
• Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior
• Operate washer and dryer to clean pet belongings, towels, etc. Ensure belongings are returned to the appropriate pet.
• Complete baths in a timely manner.
• Maintain a sanitary and healthy environment by following standards of cleaning and disinfecting bathing areas.
• Ensure that all guests are bathed and that client's requests are met
• Notate any health concerns

Canine Coach - Dogtopia - Margate, FL

(2023-09 - 2023-11)

• Maintaining a clean environment, Keeping a safe environment with large groups of open play dogs
• Doing wellness checks and reporting any unusual behaviors