Payroll Specialist at RNDC Shared Services (2024-01 – Present)
- Process biweekly payroll for 50+ markets across 20 states in both East and West regions on a consecutive weekly schedule, ensuring accuracy and timeliness for each payroll cycle.
- Maintain and audit timesheets, resolving payroll issues and discrepancies promptly
- Utilize SAP and ADP systems to enter, update, and manage payroll data efficiently
- Administer bonuses, merit increases, and retroactive payments in compliance with company policies
- Manage union dues and payments in alignment with collective bargaining agreements (CBAs)
- Oversee wage garnishments, ensuring proper documentation and timely processing
- Uphold strict confidentiality standards in handling sensitive employee information
Payroll Specialist at Its Exclusive LLC (2022-01 – 2024-12)
Simultaneous Roles
- Checking timesheets for accuracy
- Entering data into databases and spreadsheets
- Handling direct deposit requests and data
- Processing paper checks for distribution
- Acquiring all necessary signatures to distribute payroll
- Processing wage garnishments
- Adjusting pay for raises, bonuses, and commission
- Developed customized Excel reports to analyze payroll data, identifying trends and areas for improvement.
- Used ServiceNow to streamline employee inquiries, reducing response time by 24%.
- Streamlined the onboarding process, saving an average of 4 hours per new employee.
Payroll Specialist at Medical Billing Assistant (2019-01 – 2023-12)
- Processed patient billing information and insurance claims accurately and in a timely manner.
- Utilized the Department of Labor (DOL) medical bill processing database to submit claims, verify eligibility, and track billing compliance.
- Followed up with insurance providers on unpaid or denied claims to ensure proper resolution.
- Verified patient insurance coverage and obtained pre-authorizations before scheduled appointments.
- Maintained accurate, up-to-date patient records in accordance with HIPAA regulations.
- Worked closely with healthcare providers and insurance representatives to resolve billing discrepancies.
- Generated detailed, itemized invoices and communicated patient balances clearly and professionally.
- Handled patient billing inquiries with empathy, ensuring understanding and satisfaction.
Lead Ambassador at Amazon Logistics Warehouse (2022-01 – 2024-12)
- Led sortation areas and served as a stand-in supervisor to ensure smooth operations.
- Provided one-on-one and group training sessions to support associates needing assistance with various tasks.
- Monitored and maintained quality metrics, ensuring 99.9% of deliveries were accurately dispatched each day.
- Collaborated with leadership to communicate operational changes, updates, and improvement strategies.
- Delivered constructive feedback using positive reinforcement techniques to motivate and build associate confidence.
- Conducted comprehensive audits and maintained control over all warehouse processes to ensure compliance and efficiency.
Cashier at Publix (2018-01 – 2020-12)
Transferable Skills
- Provided fast, friendly customer service in a high-volume retail environment.
- Accurately handled cash, card, and digital payments while following store procedures.
- Resolved customer issues calmly and professionally to ensure satisfaction.
- Supported team tasks like restocking and maintaining a clean, organized workspace.
