Bank Teller/Customer Service at PNC Bank/National City Bank (2023-05 – 2023-08)
Handled banking transactions and customer service operations
- Open/close branch
- Run transactions
- Operate vault
- Customer service
1st Shift Supervisor at Allied Universal (2019-03 – 2023-05)
Supervised up to 25 guards on shift, managed training, schedules, CCTV footage, Loss Prevention coordination, and shift operations. Worked way up from guard to secondary supervisor (2 days/week) to primary supervisor (5 days/week) over 3+ years.
- Supervise up to 25 guards on shift
- Complete and ensure all training is given
- Make rotation schedules
- Work CCTV footage
- Work closely with Loss Prevention at site
- Deal with WINTEAM for guard issues
- Recognize employee improvement
- Ensure additional training is provided as needed
- Hold meetings for shift
- Pass down information to next shift
- Ensure client satisfaction
- Pass down infractions to next shift
- Maintain fairness across board
- Answer questions and concerns
- Ensure shift has necessary resources
- Communicate with account manager
- 4 years with company
Assistant Manager at Dollar General (2008-01 – 2010-06)
Managed store operations and staff at multiple locations
- Open and close store
- Make bank deposits
- Cash runs for various stores
- Cashier duties
- Customer service
- Manage 10+ employees per shift
- Scheduling
- Planograms setups
- Travel to different store locations for new openings
- Back stock helping
- Key position at various locations
