Patient Access Specialist - AdventHealth
(2023-01 - 2025-01)
- Manage patient intake, insurance verification, demographics data entry (emergency department)
- Registration, (first line of contact), discuss financial obligations
- Providing first impressions and proactively addressing patients needs
- Handling account information and data entry required for patients seeking emergency treatment
- Provided supporting services to others in department(Teamwork)
Student Loan Account Care - WIPRO
(2019-01 - 2021-01)
Provided operational customer service, assist with loan paperwork review, and counsel payment options
- Offer counsel for students approaching default, seeking forbearance or requiring some guidance
- Assist borrowers with delinquent accounts to avoid negative credit outcomes
- Offer targeted strategies for repayment
Ad Operations Specialist - BING Advertising
(2016-01 - 2019-01)
- Responding to customer wanting to create or optimize their online ad campaigns on search platform(s)
- Focus on ad traffic, troubleshooting delivery issues, and ensure campaigns are getting engagement.
- Assist with creating spreadsheets to better organize data.
