Lenora Abram

Results-focused, quality driven professional with extensive experience in Dispatch/Customer service and staffing coordination. Dedicated to organizational goals with focus on customer relationships and relationship building. Seeking a full-time position to leverage dispatch management and customer service expertise while contributing to company growth.

Dispatcher / Customer Service at Speed Drains Plumbing Company (2023-10 – Present)

Dispatcher and customer service professional managing dispatch operations for plumbing company

• Answer phones and schedule appointments
• Dispatch technicians to service locations
• Marketing and flyers coordination

Dispatcher-Office Manager at Santa Monica Plumbing Heating and Remodeling (2013-01 – Present)

Oversee dispatch operations and office management for plumbing company

• Answer phones and set up schedules for plumbers
• Dispatch jobs and manage invoices
• Handle marketing and customer relations
• Assist bookkeeper with various tasks
• Order office supplies and manage collections of past due accounts
• Send monthly coupons through mail or email
• Update all accounts and filing

Dispatcher at The Ron Group (2008-08-10 – 2018-03-26)

Graveyard shift dispatcher managing multiple service operations

• Answer phones and schedule appointments
• Schedule services for towing, tire change, open car, jump starts
• Handle lockouts, garage doors, auto glass, and bail bonds requests

Dispatcher for two companies at PRC / Monarch Plumbing (2008-01-07 – 2008-08-08)

Dispatcher managing schedules and communications for two plumbing companies

• Set up schedules and keep track of all appointments
• Answer inbound calls and manage timecards for technicians
• Type daily schedules and logs for both companies

Care Provider at State of California in Home Supportive Services (2006-12 – Present)

In-home care provider for elderly client

• Cleaning and meal preparation
• Medication management
• Laundry and driving services

Dispatcher / Scheduler at Health-Link Mede Van non-emergency medical transportation (2006-06 – 2007-06)

Dispatcher and scheduler for non-emergency medical transportation company

• Scheduler for 20+ drivers in LA, Valley and Orange County (6-2006 to 8-2006)
• Full responsibility for 60+ drivers (8-2006 to 6-2007)
• Trained staff on new Trapeze system
• Managed dispatch and schedules
• Handled intake operations
• Monitored routes of all field personnel with GPS system and Trapeze systems

Lead Dispatcher at Speed Rooter Plumbing Co. (2002-06 – 2006)

Lead dispatcher overseeing all dispatch and call center operations

• Oversaw all aspects of dispatch and call center operations
• Lead dispatcher for LA and Valley area
• Set up routes for 20+ drivers
• Take phone orders and set up daily routes
• Process invoices and manage marketing
• Data entry and communication with vendors

Receptionist at Braids Extensions and Hair Designs (2002-06 – 2007-06)

Front office receptionist for hair salon

• Held full responsibility for front office operations
• Schedule appointments and communicate with vendors
• Cashiering and customer service
• Cleaning salon after hours

Dispatch Supervisor at Divas Rooter Service (1999-03-01 – 2006-01)

Dispatch supervisor managing scheduling and customer service operations

• Schedule routes for 15 drivers for plumbing company
• Ensure accurate and timely customer service
• Handle 100+ calls per day
• Take phone orders and process collections
• Data entry and supervision of 7 employees

Dispatcher at Superior Plumbing Co (2000-03 – 1999-03)

Dispatcher for rooter and plumbing company

• Answer phones for rooter and plumbing company
• Schedule appointments and dispatch plumbers on calls
• Filing, key invoices, and marketing

Director / Infants at Marine Ave Preschool (1995-06 – 2010-03)

Director overseeing all aspects of preschool operations

• Oversaw all aspects of preschool operations
• Managed a staff of 10 teachers
• Planned all daily activities and trained staff
• Organized fund raisers
• Managed accounts receivables and payable
• Handled student enrollment and data entry
• Provided A+ service to all parents

Staffing Coordinator at TLC Nursing Registry (1990-06 – 1995-06)

Staffing coordinator for nursing agency

• Answer phones and call on-call nurses
• Schedule nurses and manage filing
• Data entry and marketing coordination
• Contact agencies, hospitals and nursing homes

High School Diploma in Business Administration and Child Development – Washington High School (1986)

College Credits in Child Development and Psychology – Southwest College

College Credits – West LA College