Leo Sotomayor

Hospitality professional specializing in housekeeping and guest services, with a proven track record of growth into supervisory and management roles. Committed to detail, efficiency, and the highest standards of hospitality. Driven by continuous improvement, I value constructive feedback as a key tool for professional growth, leading teams with empathy, and ensuring maximum guest satisfaction.

Housekeeping Supervisor at SpringHill Suites by Marriott (2025-10 – Present)

• Oversee daily cleaning operations and room readiness, ensuring compliance with Marriott's demanding quality and brand standards.
• Coordinate the room attendants' team, assigning tasks and optimizing turnaround times to streamline daily guest check-ins.
• Manage inventory control for supplies, linens, and cleaning products while maintaining close communication with the maintenance department.

Assistant Housekeeping Manager at The Alida Hotel (The Ann) (2025-06 – 2025-09)

• Assisted in the comprehensive management of the department, coordinating shifts, task assignments, and ensuring compliance with the hotel's luxury standards.
• Inspected guest rooms and common areas to guarantee maximum quality prior to guest arrivals.
• Supported the training, motivation, and evaluation of the cleaning staff, fostering an environment of continuous improvement.
• Resolved guest incidents and directly handled special service requests.

Housekeeping Supervisor at SpringHill Suites by Marriott (Midtown) (2024-01 – 2025-06)

• Supervised the floor attendants' team directly, assigning work zones and optimizing room delivery times.
• Controlled inventory for linens, amenities, and cleaning products; reported maintenance issues directly to the engineering team.
• Provided constructive feedback to staff members to ensure adherence to Marriott chain hygiene and quality regulations.

Housekeeper / Room Attendant at Marriott Savannah Riverfront (2023-07 – 2024-12)

• Responsible for the deep cleaning, sanitizing, and staging of stayover and checkout rooms under strict corporate standards.
• Organized and restocked the housekeeping cart daily, practicing efficient supply management.
• Provided friendly, prompt service to guests, addressing specific needs to enhance their overall stay experience.

Breakfast Attendant at DoubleTree by Hilton (2023-01 – 2023-06)

• Prepared, set up, and continuously replenished the breakfast buffet, ensuring food freshness and excellent presentation.
• Delivered direct customer service, welcoming guests warmly and keeping the dining area immaculate.

Server at Georgia Queen Riverboat (2023-01 – 2023-06)

• Provided food and beverage service on board, ensuring a high-quality dining experience in a dynamic environment.
• Took orders, utilized POS systems for payments, and offered menu recommendations to visitors.

Master's Degree in Educational Management – Latin American Faculty of Social Sciences (FLACSO)