Major Incident Manager
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I am a Senior Incident Manager with over a decade of experience leading high‑severity IT incident response across enterprise, insurance, and federal environments. With an active DoD Secret Security Clearance, I bring proven expertise in coordinating cross‑functional teams, restoring services within SLA timeframes, and driving continuous improvement through root cause analysis and post‑incident reporting. Skilled in ITSM tools such as ServiceNow, monitoring platforms like Splunk and SolarWinds, and cloud environments including AWS and Azure, I excel at minimizing business disruption and enhancing operational resilience.
My career spans leadership roles in both corporate and military settings, where I have trained teams, implemented Lean methodologies, and strengthened business continuity practices. Currently focused on expanding my knowledge of core applications and pursuing advanced certifications, I am committed to delivering reliable service and building long‑term value for organizations.
I am a Senior Incident Manager and Network Operations Specialist with over a decade of experience leading high‑severity IT incident response across enterprise, insurance, and federal environments. With an active DoD Secret Security Clearance, I bring proven expertise in coordinating cross‑functional teams, restoring services within SLA timeframes, and driving continuous improvement through root cause analysis and post‑incident reporting. Skilled in ITSM tools such as ServiceNow, monitoring platforms like Splunk and SolarWinds, and cloud environments including AWS and Azure, I excel at minimizing business disruption and enhancing operational resilience.
My career spans leadership roles in both corporate and military settings, where I have trained teams, implemented Lean methodologies, and strengthened business continuity practices. Currently focused on expanding my knowledge of core applications and pursuing advanced certifications, I am committed to delivering reliable service and building long‑term value for organizations.
Currently enrolled in college pursuing a BA degree in cyber security.
