Administrator
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Obtain a customer service position where I can maximize my people-oriented experience, communication skills, and problem-solving abilities.
Administrator - B&B Fence Solutions
(2022-11)
All front office functions including Answers the telephone and provides exceptional customer service to internal and external customers. Drafts reports and correspondence. Orders supplies and equipment; maintains service contracts on office equipment.
Assists managers and supervisors in developing policies and procedures. Handles mileage reimbursement requests for supervision travel. Solves problems associated with vendors regarding shipments, billing, and statements.
Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors. Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills. Handles administrative tasks for faculty searches and staff recruiting.
Handles event planning for meetings, professional development, and other department initiatives. Performs other related duties as assigned.
Patient Engagement Specialist - Arsenault Dermatology
(2018-10 - 2020-03)
Answers high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member or schedule patient appointments. Inputs and verifies demographics and insurance in EMR. Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations. Performs other related duties as assigned by physician, supervisor, or management. Compile and record medical charts, reports, and correspondence.
Verifications and Authorizations. Completes VOB's and pre-authorizations. Schedules authorization reviews, track expiring authorizations, secondary authorizations.
Customer service Specialist - Manatee county Utilities
(2017-02 - 2018-10)
Executes a wide variety of entry level skills associated with customer service, which include applicable policies, rules and procedures, regulations, rates and the customer information system. Customer service includes, but is not limited to, direct customer contact (phone and in person), proper processing of customer requests and payments; creates, maintains, and closes work-specific service orders. Works efficiently and tactfully in a demanding, high stress environment to answer and effectively satisfy assigned inquiries and complaints.
Creates, updates, and maintains customer information, notes, and records as required. Makes appropriate decisions, in accordance with established policies and procedures. Processes assigned customer correspondence and takes appropriate action.
Processes financial transactions, including customer payments; correctly counts money and makes accurate mathematical computations. Consistently interacts with others in a proactive professional manner. Communicates clearly, effectively and tactfully, orally and in writing.
Performs other related work (including weather or other extreme emergency duties) as required.
Office Admin - WGU
