Leonor Hernandez zavala

Detail-oriented bilingual professional transitioning into Medical Billing & Coding. Completed a Medical Billing & Coding Certificate in April 2026. Experienced in insurance communication, documentation, customer service, scheduling, estimating, and office administration. Seeking a Medical Billing & Coding position where strong administrative, analytical, and communication skills can support accurate claims processing and exceptional patient service.

Auto Collision Estimator at American Auto Body (2026-04 – Present)

• Prepared detailed vehicle damage estimates using CCC ONE software.
• Reviewed repair procedures and documented repair plans.
• Communicated with insurance adjusters to obtain claim approvals.
• Prepared and submitted repair supplements.
• Ordered parts and tracked deliveries.
• Scheduled repair appointments and coordinated workflow.
• Answered multi-line phones and assisted customers.
• Maintained accurate electronic and paper records.
• Collected payments and explained invoices.
• Provided outstanding customer service throughout the repair process.

Estimator at Sanborn Chevrolet (2024-10 – 2025-05)

• Performed damage inspections and prepared estimates.
• Worked directly with insurance companies.
• Ordered OEM parts.
• Maintained customer files.
• Updated repair status.
• Resolved customer concerns.

Estimator at Excelente Auto Body (2023-08 – 2024-10)

• Inspected damaged vehicles.
• Prepared repair estimates.
• Coordinated insurance documentation.
• Tracked parts orders.
• Explained repair process to customers.
• Maintained accurate records.

Body Shop Estimator at V&F Auto Body (2022-11 – 2023-06)

• Prepared estimates.
• Processed insurance paperwork.
• Ordered parts.
• Calculated repair costs.
• Delivered excellent customer service.

Medical Billing & Coding Certificate (2026-04)

High School Diploma – Liberty High School