LeQrescia Hammond

Dedicated and compassionate healthcare support professional with over 7 years of experience in customer service, insurance eligibility, and healthcare advocacy. Skilled in navigating complex healthcare systems, resolving member inquiries, and delivering exceptional service in fast-paced environments. Proven ability to work independently and collaboratively to meet organizational goals and improve client satisfaction.

Eligibility & Enrollment Specialist at UnitedHealth Group (2024-07 – Present)

• Process member eligibility and enrollment requests with accuracy and confidentiality
• Resolve complex inquiries related to healthcare coverage and benefits
• Collaborate with internal teams to ensure timely issue resolution
• Maintain compliance with HIPAA and company policies

Healthcare Advocate (Advocate4Me Program) at UnitedHealthcare (2022-08 – 2024-07)

• Assisted members with prescription orders and benefit inquiries
• Delivered empathetic and solution-focused support to diverse populations
• Documented interactions and ensured data accuracy
• Promoted member engagement and satisfaction

Customer Service Advisor at Concentrix (2021-07 – 2022-04)

• Handled inbound calls related to healthcare services and prescriptions
• Provided clear and professional communication to resolve member concerns
• Followed scripts and compliance guidelines to ensure quality service

Food Service Worker at Compass Group (2019-10 – 2020-03)

• Supported cafeteria operations in a healthcare setting
• Ensured cleanliness and compliance with food safety standards
• Provided courteous service to patients and staff

Customer Service Representative / Team Coach at Sitel Operating Corp (2017-02 – 2019-04)

• Delivered customer support for technical and account-related issues
• Led a small team and monitored performance metrics
• Assisted in conflict resolution and escalated calls professionally

Cashier at Pilot Travel Center LLC (2015-11 – 2017-01)

• Managed transactions and provided excellent customer service
• Maintained a clean and organized work environment

Cashier / Trainer at McDonald's (2011-11 – 2013-05)

• Trained new team members on customer service and operations
• Handled cash transactions and ensured customer satisfaction

Allied Health Volunteer at Shearer-Richardson Nursing Home (2006-10 – 2008-05)

• Shadowed nursing staff and learned basic patient care practices
• Gained exposure to charting and bedside etiquette

High School Allied Health Volunteer at North Mississippi Medical Center (2006-10 – 2008-05)

• Assisted residents with daily living activities
• Provided companionship and support to elderly patients

Associate of Science in Health and Human Services – Ultimate Medical Academy (2021)