Provider Services Coordinator - The Health Plan of San Mateo - Remote
(2026-03)
- Receive, review, and process provider demographic change requests.
- Perform outreach to provider offices to verify information accuracy and completeness, ensuring timely updates in the system of record.
- Respond to provider calls and inquiries regarding a variety of needs in a timely manner.
Sheriff Safety Aide/Eligibility Services Technician II/Specialist Clerk/Eligibility Support Clerk - The County of Alameda - Oakland, CA
(2022-04)
Process eligibility for continuing CalFresh, Medi-Cal, CalWORKS and General Assistance clients
- Conduct fact-finding interviews and request verification of income if needed
- Read and explain rights and responsibilities to clients
- Troubleshoot cases
Quality Assurance Analyst/Billing Clerk - LHH - Remote
(2025-11 - 2026-01)
- Perform QA for LHH's client Lincoln Families a non-profit
- Bill for Medi-Cal Services
Client Service Professional - H&R Block - Hayward, CA
(2025-01 - 2025-04)
- Schedule appointments and match client with Tax Professional
- Scan documents into H&R Block system
- Assist Tax Professionals and clients in anything they may need
Amazon Proctor - Adia LLC - San Jose, CA
(2020-03 - 2023-03)
Proctored Amazon Candidates Exams
- Provide technical assistance to candidates
- Identified candidate prior to session
- Explained next steps in the recruitment process
Employment Program Representative/Disability Insurance Program Representative (Intermittent) - Employment Development Department - Oakland, CA
(2020-07 - 2021-03)
Process Unemployment Insurance applications
- Processed Unemployment Insurance applications through SCDB utilizing CPT, Infoimage and the TCF macro
- Report potential fraud to UIIAD
- Helped out other new hires on how to navigate SCDB and file a PUA claim
- Lifted and purged disqualifications on CUBS system according to policy so that claimants could get paid
- Explained the California Unemployment and Disability Insurance process to new applicants
Rheumatology Case Manager (Contract) - Genentech - South San Francisco, CA
(2019-10 - 2020-02)
Screen and guide patients to correct co-pay assistance program and provide health care professionals assistance with benefit investigations for their patient
- Managed 30-40 cases per day
- Performed quality control of work from intake coordinators and reimbursement specialists
- Conducted follow-up calls to patient and health care provider for missing information
- Referred patients to co-pay assistance programs based on their insurance and diagnosis
- Relayed and explained how insurance works and any out of pocket costs to the patient
Developer Operations Analyst / Product Data Operations Strategy Specialist (Contract) - Facebook - Mountain View, CA
(2018-06 - 2019-04)
Conducted quality compliance to make sure millions of user's data stayed within Facebook parameters.
- Reviewed 80 apps per day to make sure they were in compliance with Facebook policy
- Conducted investigations on suspicious applications
- Provided customer support to developers around the world via email
- Created snippets to make our workflow more efficient
Copyright Operations Analyst (Contract) - YouTube - San Jose, CA
(2017-08 - 2018-06)
Reviewed 160 copyright complaints and counter claims at maintaining a 96% accuracy
- Processed and investigated 160 copyright complaints and counter claims per day that came in from around the world
- Specialized in reviewing legal forms and diagnosing videos for fair use in Spanish
- Identified and escalated patterns of abuse and inform team members of any new trends
Sales and Marketing Administrative Assistant/Graphic Designer - Big Joe Handling Systems - Hayward, CA
(2016-03 - 2017-03)
- Coordinated marketing projects for the company and assisted VP and CEO team
- Increased sales by 15% by creating eye-catching sales ads, emails blasts and banners
- Created email marketing campaigns for the Sales Team using HTML
- Communicated and coordinated with the Sales Team for incoming products that need to be put on the website
- Created and edited stickers, banners and forms via Photoshop and Illustrator
- Posted weekly on Social Media and monitored responses
- Created web banners and upload product pictures to website
- Published Facebook Ads targeting businesses and forklift enthusiasts
- Generated leads from website and forwarded to sales departments
- Created purchase orders and communicated with accounting
- Updated CMS Website through Drupal and Volusion
Seasonal Data Entry Clerk - Bank of America
(2015-03 - 2016-06)
Manpower Projects assignment
- Checking and verifying information
- Keyed and processed 900 scanned documents of information per hour
- 7000+ kph
EMR CPR - Manpower Projects
(2015-03 - 2016-06)
- Data Entry of racks on google spreadsheets and transferring them to excel
- Preparing for move days
- Transferring supplies from one place to another
- Filing of paperwork
- Assisting my administrator and my manager as well as the technicians in anything they may need
Student Assistant (Federal Work Study Program) - California State University East Bay - Hayward, CA
(2012-10 - 2013-06)
- Managed the front desk area including opening and closing of the back entrance of the library at Cal State East Bay
- Answered phone calls from students and parents regarding testing exams
- Helped walk-in students and directed them to the appropriate department
- Filed WST exams
- Made copies when necessary
- Cleaned and vacuumed testing area
- Picked up test registrations weekly from the Student Administration Building
- Checked fax and printer and kept paper stocked weekly
- Assisted Testing staff
