Lesley Nuno

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.

Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic professional in customer service known for high productivity and efficiency in task completion.

Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Materials Coordinator - Jhonson & Jhonson Medtech - Santa Clara, CA

(2024-08)

• Managed receiving operations and proper storage of incoming materials.
• Facilitated clear communication between departments regarding material needs and availability.
• Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
• Optimized material flow by implementing efficient inventory management systems.
• Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
• Implemented best practices in warehouse organization for easy access and retrieval of materials.
• Maintained accurate records, enabling better tracking and forecasting of material requirements.
• Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
• Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
• Completed daily cycle counts and full inventory audits.
• Developed training materials for new hires on proper material coordination practices, raising team's efficiency.
• Coordinated with suppliers for timely delivery of materials, ensuring uninterrupted production schedules.
• Participated actively in team meetings, offering valuable insights based on personal experiences which contributed positively towards overall group performance

Materials Handler - DHL SUPPLY CHAIN KCMO - Livermore, CA

(2021-02 - 2024-05)

Developed user-friendly interfaces for SAP applications, improving end-user experience and productivity.

• SAP experience, Problem solving, Labels, Emails and phone calls, Picking and packing, Inventory control
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Maintained a high level of professionalism when dealing with difficult customers.
• Resolved customer complaints promptly and efficiently.
• Developed positive relationships with customers through friendly interactions.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries via phone, email, and chat.
• Provided excellent customer service to resolve customer complaints in a timely manner.

Translator /Receptionist/Customer Representative - Hospital regional de cocula - Cocula, Jal.

(2014-06 - 2017-06)

• Inbound & outbound calls, Medical claims, Emails, High volume calls, Reviewing medical records, Medical data- insurance etc. Interpreter services
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Ordered supplies necessary for daily operations of the practice.
• Maintained a neat, clean and organized environment throughout the office.
• Kept accurate records of dental treatments provided for each patient's visit.
• Helped maintain inventory levels of all dental supplies used in day-to-day operations.
• Updated patient records with new data and treatment information.
• Prepared bills and completed insurance forms using system software.
• Responded to inquiries from internal staff members regarding office operations.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Assisted non-English speaking clients with communication issues.
• Translated a variety of documents from English to Spanish, including legal contracts and medical records.
• Provided interpretation services during meetings and conferences.
• Conducted research to ensure accuracy in translations.
• Interpreted verbal conversations in real time into another language.

GED - General Studies - Las Positas College (2019)

SSL - Physical Therapy Aid - Penn Foster (2017-06)

High School Diploma - Regional Preparatory High School Of Cocula