Front Office Assistant - 360 Dermatology - Wesley Chapel, FL
(2025-06)
- Manage patient check-ins and check-outs for a high-volume practice.
- Collect copayments and process payments for medical and cosmetic services.
- Manage Allē rewards points.
- Perform medical scheduling and data management using EMA.
- Assist patients with completing necessary forms and clinical documentation.
- Provide administrative support to medical staff, handle patient inquiries, and manage phone calls.
- Process CareCredit transactions.
- Coordinate between patients and medical staff.
- Manage incoming and outgoing faxes, including referrals, authorizations, and medical records.
Front Office Assistant - Dermaclinique Dermatology - Clearwater/St.Petersburg, FL
(2024-04 - 2025-06)
- Provided high-level customer service and maintained professional phone etiquette.
- Utilized EMA for data entry, scheduling, and electronic record management.
- Collected insurance information and obtained insurance verification.
- Entered patient demographic and financial information accurately into the system.
- Obtained insurance referrals and authorizations.
- Scanned clinical operative notes into the electronic system.
Medical Office Coordinator - AdventHealth - Land O' Lakes, FL
(2023-08 - 2024-04)
- Entered patient demographic information accurately into Epic.
- Obtained insurance verification to ensure coverage and billing accuracy.
- Conducted thorough chart preparation to assist medical staff before patient visits.
- Triaged incoming calls.
- Managed the intake process by rooming patients and preparing them for examinations.
- Maintained and managed medical records in compliance with healthcare regulations.
- Acted as a primary link between patients, staff, and doctors to ensure smooth clinical operations.
Patient Scheduler - Suncoast Skin Solutions - Lutz, FL
(2022-09 - 2023-08)
- Managed scheduling, data entry, and patient records using EMA.
- Provided customer service and handled high-volume phone inquiries.
- Performed thorough insurance verification and collected required documentation.
- Entered demographic and financial information with a high degree of accuracy.
- Obtained insurance referrals as required by insurance providers.
- Scanned clinical encounters and operative notes into the system to maintain up-to-date records.
