Leslie Ayon

Provided case management support to individuals and families by connecting clients with housing, employment, mental health, and community resources. Maintained accurate case notes, incident reports, and client documentation while ensuring confidentiality and professionalism. Assisted clients during crisis situations, using conflict resolution and problem-solving skills to support client stability and well-being.

Case manager at Alpha Project Family Shelter (2024-07 – Present)

• Provided case management support to individuals and families by connecting clients with housing, employment, mental health, and community resources.
• Maintained accurate case notes, incident reports, and client documentation while ensuring confidentiality and professionalism.
• Assisted clients during crisis situations, using conflict resolution and problem-solving skills to support client stability and well-being.

FT Supervisor at Forever21 (2020-06 – 2024-07)

• Supervised daily store operations and supported team members to ensure excellent customer service and efficiency.
• Assisted with staff training, scheduling, and resolving customer concerns in a professional manner.
• Managed cash handling, inventory organization, and store opening and closing procedures.

Security Monitor/Peer Advisor at Grupo Juventud (2019-05 – 2021-07)

• Build trusting relationships with youth by providing consistent support, active listening, and encouragement.
• Assisted clients with goal planning, life skills development, and access to employment and educational opportunities.
• Responded appropriately to crisis situations while maintaining professionalism and trauma-informed care practices.

Floor captain at Macys (2019-03 – 2020-06)

• Monitored inventory levels, restocked merchandise, and helped maintain an organized and visually appealing store environment.
• Handled customer concerns and resolved issues in a professional and efficient manner to maintain customer satisfaction.
• Restocked shelves and merchandise daily to ensure product availability and an organized store appearance.

Social Work – SouthWestern College (2027)