Operations Support Specialist - JD Palatine
(2025-01)
- Conduct and verify references for the purposes of background screening
- Contact applicants by phone to gather necessary information
- Accurately document steps and communication in internal systems
- Knowledge of Fair Credit Reporting Act (FCRA)
- Manage multiple tasks while maintaining a high degree of quality and professionalism
Quality Control Specialist - JD Palatine
(2025-01 - 2025-12)
- Ensures all services required by clients are completed properly and in accordance with company procedures and client scope of work
- Adjudicate records based on scoring matrix set by clients in a timely manner with extremely high level of accuracy
- Maintain in-depth working knowledge of all client scopes of work and scoring matrixes
- Provide timely follow-up and follow-through on all applicable client questions and/or concerns stemming from an adjudication result
- Special projects related to specific clients as needed
- Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures
Criminal Records Processor II - InformData
(2021-01 - 2024-12)
- Processed, reviewed and delivered criminal and civil background checks to clients utilizing multiple platforms
- Entered subject information into database with 100% accuracy
- Obtained proficiency with Microsoft Office applications, Pacer, court websites & CMS
- Assisted with instructional materials as a subject matter expert
- Assisted with new employee training
Marketing & Training Coordinator - Fantastic Sam's
(2020-01 - 2020-12)
- Trained employees in current trends and product knowledge
- Monitored and evaluated employee performance
- Developed continuing education materials for all employees
- Marketed the salon across multiple social media platforms
Manager - UltraTan
(2019-01 - 2020-12)
- Supervised operations including opening and closing responsibilities
- Hired and trained new employees
- Scheduled staff to ensure optimal coverage at all times
- Applied customer service skills
- Maintained product knowledge of all inventory
Manager - Studio 151 Hair Salon
(2007-01 - 2019-12)
- Hired and trained all new staff
- Applied customer service skills
- Implemented inventory management system to maximize profits
- Used MicroSoft Office applications
- Created continuing education materials for all employees
- Evaluated and discussed performance reviews with each employee
