Leslie Guerrero

Reliable and safety-focused professional with 10+ years of experience supporting individuals in healthcare, education, and public service environments. Proven ability to follow schedules, comply with policies and procedures, communicate respectfully with diverse populations, and maintain professionalism in structured and regulated settings. Holds a valid Texas driver's license with a clean driving record and is committed to providing safe, dependable transportation services.

Bilingual in English and Spanish.

Substitute Teacher - Killeen ISD

(2024-08)

• Supervise classrooms and ensure student safety while maintaining structured daily schedules.
• Follow written lesson plans, school policies, and administrative instructions accurately.
• Communicate clearly and respectfully with students, staff, and administrators.
• Adapt quickly to changing assignments and environments while maintaining professionalism.

Patient Specialist - Baylor Scott & White Ophthalmology

(2022-08 - 2024-06)

• Provided front-office and patient support in a medical practice while maintaining HIPAA compliance.
• Scheduled patient appointments, verified insurance eligibility, and updated patient records with accuracy.
• Answered incoming phone calls and responded to patient inquiries in a professional manner.
• Maintained punctuality and efficiency in a fast-paced, regulated healthcare setting.

Sales Representative - Metro by T-Mobile

(2022-03 - 2022-07)

• Greet customers and assess their mobile, internet, and device needs.
• Recommended, explained and sold smartphones, tablets, accessories, and service plans.
• Process payments, returns and exchanges following company procedures.

Customer Care Specialist - Continuum Global Solutions

(2020-03 - 2022-02)

• Assisted individuals nationwide with COVID-19 vaccination scheduling and service coordination.
• Followed strict protocols and documentation standards while handling sensitive information.
• Managed high call volumes while maintaining professionalism and accuracy.
• Supported diverse populations with patience, clarity, and respect.

Human Resources Specialist - Seton Healthcare Network

(2001-10 - 2012-02)

• Processed new-hire documentation, background checks, and benefits enrollment.
• Ensured compliance with organizational policies and confidentiality requirements.
• Assisted employees with inquiries related to FMLA, insurance, and HR procedures.
• Maintained organized records and met deadlines consistently.

Associate of Arts - Organizational Management - Ashford University

High School Diploma - Stephen F. Austin High School