Access Interviewer at Osborn Family Health Center (2026-01 – 2026-03)
- Greeting and checking in patients when they arrive.
- Scheduling, rescheduling, and canceling appointments.
- Verifying patient information, including demographics, insurance, and contact information.
- Checking insurance eligibility and benefits when required.
- Answering phones and responding to patient questions.
- Checking patients out after appointments and scheduling follow-up visits.
- Registering new patients and creating or updating medical records.
- Communicating with nurses, physicians, and other departments about patient needs.
- Handling referrals and authorizations depending on the organization.
- Protecting patient privacy and following HIPAA requirements.
- Maintaining an organized and welcoming front-desk environment
Personal Shopper / Digital Shopper / Customer Service at Walmart (2023-02 – 2025-01)
Retail
- Train new hires, answer inbound telephone calls, count inventory, stock shelves, print labels, and provide translation for Spanish speaking customers.
- Fulfill and process online grocery orders, use electronic devices to locate and scan items, and package for delivery.
- Communicate effectively with customers about orders and meet timelines to maintain a loyal client base.
- Provide excellent customer service at curbside pickup.
Package Handler / Warehouse at Revel Nail (2022-09 – 2022-12)
- Picked and packed products for orders and built boxes and pallets for shipment.
- Placed orders in correct locations, counted inventory, and scanned products for inventory.
- Follow workplace safety standards followed OHSA guidelines.
Retail Sales Associate / Cashier / Customer Service at Wawa (2021-04 – 2022-08)
- Trained new hires and delivered excellent customer service with a positive attitude.
- Operated cash register, scanned merchandise, accepted payments, provided translation from Spanish to English, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Worked as part of a team and interacted with diverse customers and staff members.
Stay at Home Parent at Stay at Home Parent (2019-07 – 2021-04)
- Invested in providing a stable environment for the family.
- Provided care, discipline, and nurturing.
- Showed strong leadership skills and managed budget.
Retail Sales Associate / Cashier / Customer Service at Lidil Supermarket (2019-01 – 2019-07)
- Assisted Spanish speaking customers and provided translation, counted inventory, and stocked shelves.
- Provided quality customer service, greeted customers, answered questions, and maintained cleanliness.
- Processed transactions scanned and bagged items, operated cash register, and followed policies and procedures.
- Worked effectively as a team to meet front-end performance goals.
Caregiver at Private Duty Care (2014-01 – 2019-01)
- Provided companionship and personal care and placed outbound calls to pharmacies.
- Monitored vital signs and medication and assisted with personal hygiene and mobility needs.
- Handled light housekeeping duties, prepared meals, paid bills, assisted with behavioral health, physical, and occupation therapy, and transported to locations outside the home to run errands to take to doctor appointments.
- Documented activities and conditions and ensured privacy of sensitive and confidential information.
Assistant Manager / Key Holder / Customer Service at Family Dollar (2018-07 – 2018-12)
Retail
- Supervised 15 team members, created schedules, hired, trained, and terminated employees, and delegated tasks.
- Handled billing invoices, offered language translation, and kept store clean and organized.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, stocked shelves, and ensured adherence to policies and procedures.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Addressed issues in a professional manner and resolved staff and customer service problems.
Cashier / Customer Service at Walmart (2017-11 – 2018-06)
Retail
