Leslie Marinero

Enthusiastic and adaptable professional with experience in customer service, hospitality, healthcare, and administrative roles. A quick learner with excellent communication and organizational skills, thriving in fast-paced environments. Fluent in English and Spanish with a passion for creating positive experiences for customers and patients. Committed to teamwork, professionalism and continuous growth.

Patient Service Specialist at Virginia Heart (2025-05 – Present)

• Provide front desk support in a busy medical office, maintaining professionalism and efficiency while ensuring patient flow.
• Register patients, verify insurance, collect payments and maintain accurate medical records
• Manage phone calls, appointment scheduling, daily administrative tasks, and reception area upkeep.
• Ensure HIPPA compliance with confidentiality while delivering a great patient experience.

Server at Bungalow Lakehouse (2023-02 – 2025-03)

• Processed through multiple roles, starting as a Host and Food Runner, then becoming a Busser before promoted to Server
• Greet Guest, take food and drink orders while ensuring an exceptional dining experience
• Effectively communicate with guests, coworkers and management to maintain smooth operations.
• Developed strong multitasking skills and the ability to work well under pressure.

High School Diploma – Dominion High School (2023-06)