Assistant Manager - Rothy's
(2025-05)
Secure data integrity and confidentiality while managing critical HR documentation, including payroll processing, benefit adjustments, and performance evaluations. Administer employee lifecycle transactions from onboarding to offboarding, auditing employment history and compliance metrics to mitigate regulatory risks. Optimize labor allocations and operational workflows by strictly monitoring controllable hours and cross-referencing administrative compliance records.
- Screen and assess applicants to evaluate role suitability, ensuring selected candidates possessed the technical skills and cultural alignment outlined in the job criteria.
- Cultivate a positive, high-morale environment by conducting regular 1:1 performance coaching and development feedback meetings to boost employee satisfaction and retention.
- Design and execute internal engagement initiatives using Canva & Adobe Photoshop (e.g., team building and promotional interactive challenges), motivating staff to build authentic relationships and surpass performance metrics.
- Spearheaded the grand opening of Rothy's first Hawai'i location, successfully executing store initiatives and strategic plans to deliver a seamless luxury guest experience.
- Serve as the primary operational touchpoint for Keyholders, ensuring each team member was thoroughly trained on SOPs, brand guidelines, and expectations.
- Analyze performance metrics across weekly, monthly, and quarterly intervals to identify experience gaps, executing strategic plans to consistently drive sales growth.
- Generated $76.5K YTD in revenue by developing on-brand Endear CRM email templates and executing personalized clienteling strategies.
- Engineered data-driven communication flows using Shopify segmentation (purchase history and proximity) to boost physical foot traffic and website e-commerce orders.
- Utilize ShopifyPlus to audit product performance, proactively identifying underperforming items and pivoting visual merchandising layouts to optimize sales.
- Monitor visual updates and trend data to execute impactful product presentations, styling, and storytelling elements that maximized customer conversion and retention.
Assistant Manager of Guest Experience - Lululemon
(2024-04 - 2025-04)
Led full-cycle talent management for a diverse team of 50, driving recruitment, onboarding, and strategic performance development to build a high-performing culture. Directed the end-to-end performance review lifecycle via Workday, safeguarding sensitive data, documenting employment records, and executing strategic offboarding. Orchestrated logistics for candidate pipelines, including scheduling interviews, finalizing employment offers, and coordinating internal system setup for incoming staff.
- Oversaw scheduling, payroll, and HR compliance with precision, ensuring daily store operations aligned seamlessly with corporate policies and luxury service standards.
- Fostered a high-morale, diverse culture that prioritized inclusion, empowering team members to deliver unforgettable, high-touch guest experiences.
- Acted as Supervisor on Duty, managing live floor executions, brand storytelling, and immediate conflict resolution to guarantee a refined guest journey.
- Co-executed the successful new store opening of the Waikiki location, facilitating seamless onboarding and training to maintain brand standards and excellence from day one.
- Collaborated cross-functionally with regional and corporate partners to align on-store visual merchandising, operational frameworks, and new store launch initiatives.
- Analyzed business KPIs and operational metrics to execute store strategies, bridging performance gaps and consistently achieving financial objectives.
Guest Experience Lead - Lululemon
(2023-10 - 2024-04)
- Acted as Supervisor on Duty (SOD) to manage daily floor executions, oversee opening/closing operations, and ensure cross-functional team alignment with luxury hospitality and safety standards.
- Partnered with ASM to support life-cycle talent acquisition, facilitating recruitment pipelines, candidate selection, onboarding logistics, and initial employee training.
- Contribute to a people-first, inclusive team culture by conducting real-time coaching, technical product education training, and motivational feedback to support ongoing employee development.
- Assessed daily business data and performance metrics to track sales goals, leveraging actionable data to optimize floor productivity and team engagement.
Associate - So Ha Keiki
(2023-09 - 2023-10)
- Assist customers with product inquiries, such as toys, books, and gifts by providing product recommendations affiliated with a variety of authors and artists
- De-escalate guest situations and support with finding a solution for the problem they have encountered from a purchase or experience in-store
- Process inventory, and ensure merchandise is displayed and presented in a strategic placement.
- Ensure opening and closing duties are complete efficiently to create a safe and clean environment for customers and employees
- Collaborate with manager and other associates to ensure smooth store operations, such as completing tasks that need to be completed
Assistant Manager - Abercrombie & Fitch
(2023-02 - 2023-09)
Led and developed the team, delivering structured training modules, ongoing performance evaluations, and strategic coaching to align the team with brand compliance standards. Translated high-level KPI analytics into clear, actionable daily goals, building cohesive team alignment to optimize floor performance and drive business metrics. Managed full-cycle workforce logistics, overseeing strategic staffing, complex scheduling grids, and payroll administration to guarantee operational efficiency and legal compliance.
- Coached and upskilled the team on visual merchandising standards, inventory controls, and premium floor presentation to ensure strict brand consistency.
- Analyzed inventory performance, proactively implementing shrinkage-reduction strategies to safeguard store profitability.
- Maintained financial accountability, executing accurate cash deposits.
- Partnered with District leadership to audit business metrics, communicating corporate strategy updates and identifying local talent or operational growth opportunities.
- Mediated workplace and customer escalations with absolute diplomacy, implementing rapid conflict resolution strategies while ensuring strict compliance with state and federal labor laws.
Manager In Training - Abercrombie & Fitch
(2022-10 - 2023-01)
Successfully completed a structured 3-month management development program, mastering the core competencies of full-cycle HR compliance, workforce talent management, daily business operations, and brand presentation standards. Supervised daily floor operations and task execution, bridging team communication gaps to ensure alignment with corporate team communication gaps to ensure alignment with corporate directives. Executed core administrative compliance protocols, including opening registers, handling daily cash reconciliations, and managing bank deposits.
- Demonstrated exceptional emotional intelligence by using active listening to de-escalate customer concerns and enhance guest loyalty.
- Monitored operational metrics and team behaviors, collaborating with brand representatives to implement actionable plans that met overarching business goals.
Style Advisor - Aritzia
(2022-04 - 2022-10)
Build meaningful and lasting relationships with clients by delivering personalized, elevated service and showcasing everyday luxury through quality products and authentic connection. Guided guests in discovering styles that reflected their individuality, offering bespoke recommendations to elevate their wardrobe selections. Presented alternative styling options and delivery solutions while upholding the brand's aesthetic and service excellence.
- Utilizing clienteling tools and operational systems to share product expertise, manage purchases, and ensure a seamless transaction experience.
- Partnered closely with coworkers to anticipate client needs
- Maintained a polished and inspiring boutique environment through meticulous visual presentation and seasonal product curation.
- Executed all point-of-sale procedures with precision to ensure accuracy and smooth client experience.
- Engaged clientele with insights into new collections, exclusive launches, and brand stories to inspire connection and loyalty.
Independent Small Business Owner - Stickers by Leslie
(2020-09 - 2021-06)
Launched and scaled a small business selling personalized cups & stickers, leveraging the work-from-home trend. Designed and produced a unique line of customizable cups and stickers catered to customers requests. Developed and executed social media marketing strategies to build brand awareness and community engagement. Shot, edited, and curated product photography to enhance online presence to drive sales.
Managed all aspects: hand-drawn designs, production (heat press/vinyl), customer communication, and marketing, achieving the goal of high customer retention.
- Managed and sold products across multiple e-commerce platforms including Etsy, Instagram, and Shopify; leveraged digital design tools such as ProCreate, Canva, and Adobe Photoshop for product creation.
- Developed and implemented a secure and efficient shipping process for all orders, including packaging items, generating shipping labels, and managing postage via POSPS.com.
- Managed client relationships, achieving 100% client satisfaction
