Letisha Patterson
Housekeeping/warehouse
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About
Authorized to work in the US for any employer
Experience
Customer Service Representative at IMAGENET (2022-11 – Present)
Plan benefits for BCI using the FACETS system
Help Desk Specialist at RxSense (2022-04 – 2022-10)
- Assist pharmacy with prescription rejected claims, reversals using the Rx Agile system
- Answer Questions for Single Care discount card
Health +hospitals covid hotline csr at CareNational (2021-02 – 2021-12)
scheduling coved Vaccinations apps for Health + Hospitals New York (Remote)
Food Support at Juvenile Detention Center (2019-10 – 2020-05)
Food services, cooking, prepping and serving youth that's apart of the Juvenile detention center, daily logging of food temperatures, and documenting a count of youth that meals are served
Customer Service/Mentor at Convey Health Solutions (2012-12 – 2019-02)
- Answering inbound calls for CVS Mail Order/Silverscript Enrollments explaining Medicare process and procedures and Medicare Part D prescription drug coverage,
- Processing premium payments and prescription orders
- Providing Floor support for a team of 25 or more new hires
- Senior Resolution Team providing a solution for upset Members
- Proving Quality Customer Service
- Assistant to Team supervisor with daily task
- QA quality
Education
Certificate in Phlebotomy – Indian River State College
