Customer Advocate - City Of Richmond DPU - Richmond, VA
(2023-08)
- Answers in-bound customer calls regarding utility services, billing issues, and disputes, resolving inquiries efficiently and ensuring high customer satisfaction.
- Processes various account adjustments up to $1,000, achieving accurate and timely resolution of billing discrepancies using strong attention to detail.
- Provides training for new associates on system processes and billing transactions, improving team onboarding and reducing training time by streamlining procedures.
Office Assistant - Food Lion - Richmond, VA
(2023-01)
- Handled cash and credit transactions accurately, ensuring efficient and error-free checkout experiences for customers.
- Counted cash drawers at shift start and end, maintaining precise records and supporting loss prevention efforts.
- Resolved all customer service inquiries promptly, enhancing customer satisfaction and loyalty through effective communication.
- Balanced safe and registers daily, ensuring compliance with company policies and minimizing cash discrepancies.
Customer Service Associate - Liberty Mutual Insurance - Richmond, VA
(2020-09 - 2021-07)
- Provided inbound customer care for insurance holders and government agencies, ensuring accurate and timely responses to inquiries.
- Confirmed policy details and made updates per request, maintaining up-to-date and compliant customer records.
- Kept customer accounts updated, supporting seamless policy management and enhancing overall client satisfaction.
Customer Service Representative - Anthem - Richmond, VA
(2014-09 - 2020-03)
- Provided inbound and outbound support for plan members and healthcare providers through online chat, ensuring prompt and accurate assistance.
- Delivered benefits, eligibility, and authorization information, facilitating informed decisions for both members and providers.
- Resolved customer inquiries while maintaining complete and accurate documentation of all accounts, supporting compliance and service quality.
Customer Care Professional - Aegis Communications - Sierra Vista, AZ
(2012-07 - 2013-10)
- Provided comprehensive customer care for United Healthcare customers, addressing a wide range of inquiries and concerns.
- Supplied customers with information from various databases during calls, ensuring accuracy and timely responses.
- Researched information using multiple systems during calls, streamlining issue resolution and improving first-call resolution rates.
- Resolved customer inquiries while maintaining complete and accurate documentation of all accounts, supporting operational compliance.
