Lewis Mwambo

Detail-oriented and security-focused SOC Analyst with a strong foundation in threat monitoring, incident response, and customer-facing operations. Brings a unique blend of cybersecurity knowledge, customer service excellence, and management experience from retail and security environments. Proven ability to analyze alerts, follow procedures, communicate clearly under pressure, and collaborate across teams.

Passionate about protecting systems, data, and people while continuously learning and adapting to evolving cyber threats.

Security Professional / Operations Support - Allied Universal

• Monitored environments for security incidents, suspicious activity, and policy violations, ensuring rapid response and escalation when required.
• Maintained detailed incident reports and logs, demonstrating accuracy, confidentiality, and compliance with procedures.
• Supported access control, surveillance monitoring, and risk mitigation efforts across assigned locations.
• Communicated clearly with supervisors, clients, and team members during routine operations and critical events.
• Developed strong situational awareness and decision-making skills under pressure—directly transferable to SOC operations.

Customer Service & Retail Management Experience - Nordstrom

• Delivered high-level customer service while managing sensitive customer information with discretion and professionalism.
• Supported daily operations, conflict resolution, and team coordination in a fast-paced retail environment.
• Trained and guided team members on company policies, procedures, and customer engagement standards.
• Demonstrated strong problem-solving skills, adaptability, and accountability—key traits for incident response roles.

Operations / Workforce Support - Populous Group

• Coordinated workforce operations while ensuring compliance with organizational and client requirements.
• Handled confidential employee and operational data with accuracy and integrity.
• Served as a point of contact between teams, reinforcing communication, documentation, and process adherence.
• Applied organizational and analytical skills to support smooth, secure daily operations.

Customer Service & Retail Manager

• Led teams, managed schedules, and ensured operational efficiency in customer-facing environments.
• Resolved escalated issues professionally while maintaining service quality and brand standards.
• Strengthened leadership, reporting, and communication skills applicable to SOC shift-based operations.

Associate Degree - Art