Operations Coordinator
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Operations and dispatch professional with experience coordinating real-time transportation and infrastructure incidents in a rail operations environment. Skilled in dispatch coordination, escalation management, and cross-team communication to ensure timely resolution of time-sensitive operational issues. Strong ability to manage high-volume workflows, prioritize critical tasks, and maintain accuracy under pressure.
Background in leadership and operational efficiency within fast-paced service environments.
Herzog Technology Inc. — Fort Worth, TX
Support Center Representative | July 2023 – April 2026
Coordinated real-time dispatch response for rail transportation infrastructure incidents, ensuring timely resolution of service disruptions
Performed initial incident triage and technical troubleshooting, escalating issues to appropriate engineering or support teams when necessary
Managed full lifecycle of operational incidents using ticketing systems, maintaining accurate and detailed documentation
Communicated continuously with dispatchers, field technicians, and operations teams to ensure real-time situational awareness
Prioritized and tracked high-volume incoming issues in a fast-paced, time-sensitive environment
Supported user accounts and operational systems using Active Directory, Exchange, and Office 365
Culinary Operations — Fort Worth, TX
Lead Line Cook / Line Cook II | 2016 – 2023
Led workflow coordination in high-volume kitchen environments, ensuring timely service and operational efficiency
Trained and supervised team members, delegated tasks, and maintained performance standards during peak service periods
Managed prep scheduling, inventory organization, and station readiness to support continuous operations
Maintained strict compliance with safety, sanitation, and quality control procedures
University of Texas at Arlington — College of Business
Bachelor of Science in Business Management
Dean’s List: Fall 2022, Spring 2022
Honor Roll: Spring 2024, Fall 2025
Member, Phi Theta Kappa
