Account Specialist - Discover - Wilmington, DE
(2021-10)
- Manage customer account servicing activities while maintaining accuracy, professionalism, and a strong client experience.
- Process credit card account information and support timely reconciliation of account activity; research and resolve billing and balance discrepancies.
- Explain FICO scores, credit information, and account details clearly while protecting sensitive personal and financial information.
- Apply sound judgment to resolve account issues, identify appropriate next steps, and connect customers with resources that support their financial goals.
Dispatcher - Boss Boss Trucking LLC - Elkton, MD
(2020-01 - 2022-03)
- Coordinated daily vehicle dispatch schedules while balancing customer requirements, operational priorities, and time-sensitive deadlines.
- Recorded delivery status information in TMS, communicated ETAs, and resolved route exceptions by reallocating loads to reduce late deliveries and complaints.
- Monitored driver logs and hours to support DOT compliance and accurate operational records.
Account Manager - Navient - Newark, DE
(2016-08 - 2020-03)
- Served as a primary client contact, building account relationships and resolving customer questions and concerns.
- Coordinated loan solutions based on customer requirements and timing expectations; reviewed loan documents for accurate client agreements.
- Communicated with clients regarding overdue accounts and outstanding balances while maintaining accurate account information and professional relationships.
Collection Agent - Simm Associates - Newark, DE
(2015-10 - 2016-05)
- Managed past-due accounts while preserving positive client relationships and communicating payment options clearly.
- Negotiated payment arrangements based on customer circumstances while supporting company recovery objectives and handling sensitive financial information.
Supervisor - Area USA / Wendy's - Northeast, MD
(2015-04 - 2015-10)
- Supervised and coached eight employees, supporting productivity, service quality, and individual development.
- Authorized transactions, approved timecards, and addressed customer issues while maintaining accurate records.
Call Center Representative - Computer Aid Inc. - Newark, DE
(2013-08 - 2015-03)
- Handled inbound calls, scheduled medical appointments, and accurately documented sensitive customer information.
- Recorded applicant information to support follow-up outreach and enrollment efforts.
