Lexi Miller

Dedicated and versatile warehouse, retail, and customer service professional with over four years of experience in high-volume fulfillment operations. Extensive experience across outbound, inbound, inventory control, customer returns, problem-solving, and process improvement. Recognized as a knowledgeable resource and trusted to support multiple departments, assist with training new associates, lead GEMBA meetings, and contribute operational improvement ideas.

Skilled in RF scanning, inventory accuracy, PIT equipment operation, Movexx operation, customer service, and fast-paced team environments. Seeking opportunities in warehouse operations, retail, customer service, logistics, or remote support where I can contribute strong organizational skills, reliability, and problem-solving abilities.

Fulfillment Specialist at Chewy (2022-06 – Present)

• Support daily outbound fulfillment operations by processing customer orders while maintaining productivity, quality, and safety standards.
• Cross-trained and experienced across multiple departments including Outbound, Inbound, Inventory Control (IC), Customer Returns, Hospital, and Induction.
• Perform customer returns processing by inspecting, sorting, and determining the proper disposition of merchandise based on company procedures.
• Evaluate returned products to determine whether items can be returned to inventory, donated, destroyed, or require additional review.
• Process returned inventory by scanning items back into the system using handheld RF scanners.
• Separate and identify different return categories including customer returns, carrier returns, misdelivered packages, partial inventory requiring review, and non-company merchandise.
• Identify inventory discrepancies and suspicious return situations while maintaining inventory accuracy and preventing processing errors.
• Perform Inventory Control responsibilities by researching issues and supporting accurate inventory records.
• Work in the Hospital department to investigate and resolve product, inventory, and order-related issues.
• Perform Outbound Induction responsibilities by printing labels, preparing cartons, and staging boxes onto carts for team members to complete picking processes.
• Operate PIT equipment and Movexx equipment safely while following workplace safety standards.
• Utilize warehouse systems and handheld scanners to track inventory and maintain operational accuracy.
• Frequently assist with training and mentoring new associates by demonstrating processes and sharing department knowledge.
• Recognized as a knowledgeable resource due to experience and ability to work across multiple departments.
• Lead GEMBA meetings focused on safety, communication, productivity, and continuous improvement.
• Submitted process improvement ideas that were implemented, including a tape-line counter system to improve tracking of completed shipments.
• Recognized by leadership for four years of dedicated service and commitment.

Delivery Station Associate at Amazon (2021-10 – 2021-12)

• Sorted, scanned, staged, and loaded packages for delivery routes.
• Maintained accuracy and efficiency while working under strict deadlines.
• Assisted with package organization, inventory movement, and daily warehouse operations.
• Followed safety procedures while working in a fast-paced delivery environment.

Clerk at QuikTrip (2019-09 – 2020-04)

• Provided excellent customer service in a high-volume retail environment.
• Operated point-of-sale systems and processed customer transactions accurately.
• Assisted customers with questions, purchases, and issue resolution.
• Stocked merchandise and maintained organized store displays.
• Prepared food and beverages while following safety and sanitation procedures.
• Maintained cleanliness and supported daily store operations.

High School Equivalency (GED)

National Retail Specialist