Leya Admassu

Customer-focused professional with experience building relationships, identifying client needs, and using digital tools to solve problems and improve the customer experience. Comfortable guiding others through technology, communicating clearly with diverse audiences, and staying organized in fast-paced, service-oriented environments.

Project Lead & Business Analyst Intern - B2B Marketing, AI & Cybersecurity at Secured IT Solutions (2026-06 – Present)

• Lead a cross-functional team of up to five members developing an organic, AI-supported B2B LinkedIn content program, translating stakeholder goals into requirements and coordinating execution across content development and performance analysis.
• Synthesize findings into recommendations and present them to consultants, project managers, and nontechnical stakeholders to support decision-making.
• Evaluate workstreams against policy requirements, documenting gaps and translating findings into actionable recommendations for stakeholders.

Process Guide Associate (Problem Solver) at Amazon – Fulfillment Center (2024-03 – Present)

• Investigate high-priority inventory and workflow problems across multiple departments in a high-volume, customer-driven environment.
• Prioritize competing issues, communicate status to affected teams, and coordinate timely resolution under tight operational deadlines.

Sales Associate at Zara (2023-06 – 2024-04)

• Engaged customers directly to understand their needs, recommend suitable products, and support store sales and customer-service goals.
• Built rapport with a diverse customer base, contributing to a positive shopping experience and repeat business.

Bachelor of Science in Business Administration - Information Systems – University of Nevada, Las Vegas (UNLV) (2027-05)