Lian De La Cruz

Licensed New Jersey Real Estate Salesperson with experience in leasing, sales, office administration, customer service, and operations. Proven ability to build client relationships, coordinate transactions, manage administrative responsibilities, and deliver exceptional service in fast-paced environments. Bilingual in English and Spanish with excellent communication, organizational, and problem-solving skills.

Real Estate Agent at HomeSmart Realty (2025-04 – Present)

• Conduct residential property showings for buyers and renters throughout New Jersey.
• Guide clients through the leasing and home buying process from initial consultation to closing.
• Coordinate with lenders, attorneys, title companies, inspectors, and cooperating agents.
• Prepare contracts and ensure all required documentation is completed accurately.
• Build long-term client relationships through consistent communication and follow-up.
• Market properties using social media, networking, and online platforms.
• Maintain transaction timelines while managing multiple clients simultaneously.

Associate at ALDI (2025-12 – Present)

• Deliver exceptional customer service in a high-volume retail environment.
• Handle cash transactions accurately while maintaining speed and efficiency.
• Stock merchandise and maintain store presentation according to company standards.
• Work collaboratively to meet productivity and operational goals.
• Resolve customer concerns professionally and efficiently.

Secretary: Bus Garage at Pemberton Board Of Education (2024-03 – 2025-12)

• Managed daily administrative operations for a busy transportation office.
• Answered multi-line phone systems and directed calls appropriately.
• Scheduled meetings, maintained calendars, and coordinated appointments.
• Prepared reports, maintained employee records, and organized confidential files.
• Assisted management with data entry, correspondence, and office documentation.
• Communicated with drivers, vendors, staff, and management regarding daily operations.
• Maintained accurate records while ensuring office efficiency.

Shift Leader at Walgreens (2019-09 – 2025-09)

• Supervised daily store operations and supported management in achieving operational goals.
• Led and trained team members while promoting excellent customer service.
• Managed cash handling, deposits, and opening and closing procedures.
• Assisted with inventory management and merchandising.
• Resolved customer concerns and handled escalated situations professionally.
• Balanced multiple responsibilities while working in a fast-paced environment.
• Consistently maintained company standards for safety, organization, and customer satisfaction.

Receptionist at Massage Envy (2023-03 – 2024-03)

• Served as the first point of contact, creating a welcoming experience for clients.
• Scheduled appointments and managed a high-volume appointment calendar.
• Educated clients on membership options and wellness programs based on their individual needs.
• Earned commission by enrolling clients in recurring membership plans and recommending services that best fit their goals.
• Built rapport with clients to encourage retention and repeat business.
• Processed payments, balanced daily transactions, and maintained confidential client records.
• Coordinated with massage therapists to ensure efficient scheduling and client satisfaction.
• Resolved client concerns professionally while maintaining a high level of customer service.

Diploma – Bayonne High School (2016-09 – 2020-06)

College Coursework – Kean University (2020-09 – 2021-05)