Liana Anderson

Student Experience Manager at AdventHealth University (2021-07 – Present)

Champion student success, persistence, and graduation through advocacy and coordinated university efforts to achieve and sustain retention goals and graduation rates.
Serve as a primary support resource for students, analyzing barriers, developing solutions, and coordinating interventions and processes.
Provide ongoing coaching and mentorship to students, particularly those facing obstacles, to assess and plan their academic path forward, implementing proactive measures for timely resolution of challenges.

Academic Advisor at Daytona State College of Florida (2020-02 – 2021-07)

Informed new and prospective students about the college's offerings, including A.A., A.S., and Certificate programs, Adult Basic Education, GED programs, Adult High School, and Dual Enrollment.
Delivered academic advising in individual and group settings, encompassing goal setting, educational planning, assessment result interpretation, course selection, and referrals to appropriate support resources.
Provided students with personal academic record information and interpretation, including assessment results, graduation requirements, degree audits, transfer course evaluations, and screening for limited access programs.

Substitute Teacher at Seminole County Public Schools (2019-03 – 2020-02)

Adhered to assigned curriculum and lesson plans provided by the regular teacher.
Followed established procedures to achieve defined lesson goals.
Cultivated and maintained a positive learning environment.

Student Success Specialist at Seminole State College of Florida (2012-02 – 2018-07)

Addressed inquiries and issues related to individual academic performance, resolving student record management problems as appropriate.
Established and maintained operating policies, objectives, and plans; developed procedures, protocols, and systems to support the achievement of organizational goals.
Interpreted and enforced academic policies and procedures concerning graduation candidacy and admission to academic programs.
Delivered a range of student support services, including recruitment, placement testing, financial aid advising, academic and career advisement, tutoring, accessibility services, and early crisis intervention.
Utilized the PeopleSoft System for database entry and retrieval.
Demonstrated ability to operate effectively in a flexible, fast-paced environment, exercising sound judgment and discretion with minimal supervision.
Created a new employee evaluation process that led to significant performance improvements.
Implemented enrollment strategies that resulted in a 12% increase in student retention.

Vice President of Operations/Leading Instructor at Seeking Hope, Inc (2013-04 – 2019-03)

Contributed to providing comprehensive support services for individuals experiencing homelessness and living with AIDS, as well as their families, fostering awareness and understanding.
Monitored the organization's direct marketing initiatives, including social media engagement, blog writing and editing, event planning, and cultivating relationships with community leaders in Seminole/Orange County.
Served as the Lead Instructor for the ABE/GED program and the College/Life Success course, delivered via traditional classroom and online platforms.
Instituted program policies and procedures to ensure adherence to state regulations.
Supervised staff members and provided necessary training to support their advancement and promotion within the organization.
Assisted the executive director in identifying community needs, formulating grant proposals, and submitting final applications to funding sources.

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