SPECIAL EVENTS GREETER
John Glenn HS, Fullerton College & Disney California
Adventure| 2018 – Current
- Delivered personalized VIP guest experiences,
addressing questions and concerns promptly to ensure seamless visits.
- Anticipated guest needs and offered tailored solutions to create a welcoming and memorable environment.
- Followed up with guests to confirm satisfaction and provided consistent white-glove service.
FESTIVALS WORKING LEAD – FRONT OF HOUSE
Disney California Adventure| 2023 – Current
- Entrusted as a key holder with opening and closing responsibilities, demonstrating reliability and integrity.
- Greeted and assisted guests with professional polish and discretion, ensuring high satisfaction.
- Resolved guest concerns on the spot with empathy,
receiving multiple positive reviews for exceptional service delivery.
- Trained and guided team members on service standards, menu knowledge, and guest engagement.
FOOD AND BEVERAGE – BAR HOST & CASHIER
Disney California Adventure| 2022– Current
- Delivered premium service in a fast-paced environment, balancing efficiency with guest care.
- Advised guests on drink pairings and menu selections to enhance their experience.
- Maintained compliance with food and beverage regulations while prioritizing guest safety and satisfaction.
Starbucks Barista
Disney California Adventure| 2025– Current
- Greeted customers with a friendly attitude and created a welcoming environment for every guest.
- Prepared coffee beverages, teas, and food items while ensuring quality and accuracy with each order.
- Handled cash and credit card transactions efficiently and accurately.
- Built positive relationships with customers by remembering preferences and providing personalized service.
- Worked closely with team members during busy periods to keep operations running smoothly.
- Maintained a clean, organized, and safe workspace in compliance with company standards.
- Assisted in restocking supplies and monitoring inventory to ensure products were readily available.
- Addressed customer questions and concerns professionally, helping to create a positive experience and encourage repeat business.
- Adapted quickly to changing priorities and high-volume rushes while maintaining excellent customer service.
THEATER AND ARTS DEPARTAMENT LEADERSHIP
Fullerton College | 2020 - Current
- Collaboratively planned for student success by working with faculty and colleagues to develop and implement improvement standards.
- Coordinated events and conferences to facilitate communication between students and staff.
- Supported the development of school activities and calendars to improve student outcomes.
SET DESIGNER
John Glenn High School & Fullerton College| 2018 –
Current
- Designed and created sets for various productions,
enhancing performances through creative stagecraft.
- Supervised design teams to maintain a cohesive and efficient work environment among students and faculty.
SOPRANO SECTION LEADER & ENSEMBLE TRAINER
Alfonso Sierra Partida, John Glenn High School &
Disneyland Candlelight | 2015 – Current
- Recruited and trained vocalists, organizing rehearsals and transcribing music into appropriate keys.
- Conducted auditions, selected repertoire, and coached singers to improve techniques and prepare for performances.
- Provided a supportive and professional environment for artistic and personal development.
