Lidia Zaragoza

Reliable and hard-working professional with significant experience, seeking a position within the firm to develop and execute the companies' goals. Offering profound ability to anticipate customer questions and maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase loyalty

Legal Assistant - Law Offices of Joel Black - Phoenix, AZ

(2018-04)

• Handle own file case load
• Initial client consultation
• Reviewing police reports
• Making appointments for medical examinations
• Assist client with repairs of the vehicle
• Sent out medical demand to insurance companies
• Assist our clients with updates on case status
• Prep and filing legal documentation
• Public Notary

Customer service/technical support rep - Dish Network - Chandler, AZ

(2016-02 - 2018-04)

• Answering an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Addressed and resolved customer product complaints empathetically and professionally.
• Consistently met performance benchmarks in all areas (speed, accuracy and volume).

High School Diploma - Career Success High School (2017)