Lilah Ben shushan

Highly responsible, patient, and detail-oriented bilingual professional (Native Hebrew, Fluent English) residing in Phoenix, Arizona. Proven track record in business management, customer service, sales, and digital marketing. Quick learner with excellent communication skills, fully capable of managing email correspondence, chat support, and social media platforms. Seeking a remote position in Customer Support, Social Media Moderation, or Translation.

Bakery Manager & Operator - Lior the Baker - Scottsdale/Phoenix, AZ area

(2013-01)

• Managed daily bakery operations, ensuring a high-quality customer experience, efficient workflow, and strong sales performance.
• Developed and executed social media marketing campaigns on Facebook and Instagram to build brand awareness and engage with the community.
• Handled customer inquiries, resolved service issues with patience, and maintained excellent customer relations both in-person and online.
• Managed business communication, including writing professional emails and handling chat-based customer inquiries.

Sales Associate - Sales & Retail Services - San Francisco, California

(2007-01 - 2013-12)

• Provided exceptional customer service in a high-volume retail/sales environment.
• Welcomed clients, identified their needs, presented relevant products, and successfully closed sales.
• Maintained accurate records, assisted with inventory management, and ensured an organized and welcoming store layout.
• Developed strong interpersonal and communication skills while working with a diverse range of customers.

High School Diploma - Mekif H High School