Lilia Lucio

Customer-oriented, and strategic-thinking.

Sales

Professional with over two years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership. Adept communicator with fluency in Spanish.

Professional with expertise on expanding network connections, persuasively introducing products, implementing pricing models and revealing customer needs to deliver solutions. Goal-oriented leadership dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success.

Motivational leader with top-notch communication, organizational and strategic planning abilities.

Seasonal Associate - Burlington Coat Factory - Compton, CA

(2019-10 - 2019-11)

• Welcomed visitors to office, communicated arrival to team and managed visit expectations
• Ensured daily sales goals were met by mentoring and coaching other team members
• Maximized customer interactions by promptly identifying needs and wants
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
• Successfully communicated with all team members to navigate job duties and complete daily tasks
• Answered questions about store policies and concerns to support positive customer experiences
• Assisted customers with locating and choosing merchandise in any store department
• Educated customers on promotions to enhance sales
• Assisted customers by answering questions and fulfilling requests

Office - Safety Assistant - ConGlobal Industries Inc. - Wilmington, CA

(2017-02 - 2017-12)

• Coordinated board and committee meetings, including schedules, information preparation and distribution
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Ensured business records were accurate by consistently updating customer information
• Compiled company information and related material and distributed it to candidates
• Inspected job sites for hazardous conditions, including excessive noise and eye was station issues
• Managed OSHA-mandated record keeping and accident analysis paperwork
• Completed permit and safety inspections for workplaces on strict timelines
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Worked with upper management to complete complex projects on tight budgets within specific timelines
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Routed incoming calls and faxes and drafted detailed messages to expedite response
• Greeted numerous visitors, including VIPs, vendors and interview candidates
• Offered departmental administrative support
• Drafted weekly meeting sheets for supervisors and employees

Cashier Sales Associate - Sugar Daddies Candy Shop - Long Beach, CA

(2015-03 - 2015-12)

• Assisted customers by answering questions and fulfilling requests
• Counted cash in register drawer at beginning and end of shift
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Welcomed and greeted customers and offered friendly, knowledgeable assistance
• Learned roles of other departments to provide coverage and keep store operational
• Trained new team members in cash register operation, stock procedures and customer service
• Greeted incoming customers and provided personable and knowledgeable service
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
• Operated 20lb equipment to lift and transport stock
• Answered phone calls to assist customers with questions and candy orders
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store
• Unboxed new merchandise and added to shelves in accordance with stock rotation policies
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise

High School Diploma - Millikan High School (2015-06) Long Beach, CA