Security and Public Safety Field Training Officer
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Entry Point protection/detection Safety Minor Medical attention
Security and Public Safety Field Training Officer at San Antonio Zoo (2022-03 – Present)
Front desk Receptionist at Vision Plus (2021-05 – 2022-03)
Detail-oriented healthcare administrative professional with experience coordinating patient appointments, verifying insurance eligibility and in-network benefits, and processing insurance claims. Facilitated the transition of routine eye exams to medical visits based on clinical findings, ensuring appropriate referrals and coordination with specialists to support timely, comprehensive patient care.
Overnight Restocker at HEB LLC (2018-04 – 2020-12)
Dependable inventory and logistics professional with experience managing stock replenishment, unloading and organizing truck deliveries, and distributing merchandise to designated departments. Maintained accurate backstock inventory and utilized H-E-B's warehouse management system to place inventory orders, ensuring optimal product availability and efficient store operations.
Assistant Manager at Gameover Videogames (2018-03 – 2019-05)
Served as Assistant Manager with responsibility for overseeing daily store operations, evaluating and pricing trade-ins based on market demand and product condition, and performing in-store repairs on gaming consoles. Managed cash handling procedures, including bank deposits and cash replenishment runs, while ensuring accurate financial accountability and delivering exceptional customer service.
Apple Chat Specialist at Atento (2017-07 – 2018-02)
Customer-focused professional with experience providing virtual support for Apple products, devices, and online services. Assisted customers through online chat with product information, order placement, purchase inquiries, and post-purchase support. Explained newly announced products and features following Apple Keynote events, delivering accurate information and enhancing the customer experience through timely, knowledgeable assistance.
Inventory Control and Loss Prevention at Academy Sports and Outdoors (2016-06 – 2017-07)
Detail-oriented retail operations professional with experience in inventory management, order fulfillment, loss prevention, and warehouse operations. Conducted inventory counts across multiple store departments to maintain stock accuracy and operational efficiency. Processed online customer purchases and coordinated shipping for timely delivery.
Documented theft incidents, collaborated with law enforcement, and utilized surveillance footage and identification records to communicate repeat offender information to team members through email and internal reporting systems. Assisted with unloading and organizing warehouse truck deliveries to support efficient inventory replenishment and store operations.
Warehouse Production Leader at Barnett Harley Davidson (2014-09 – 2016-05)
Operations-focused retail professional with experience in team leadership, inventory receiving, order fulfillment, and high-volume retail environments. Oversaw the completion of daily operational tasks to ensure efficiency and productivity. Coordinated the receipt and organization of inventory truck shipments while supporting accurate stock management.
Picked, packed, and shipped customer orders with a focus on accuracy and timely delivery. Served as a retail associate during biannual conventions, providing exceptional customer service and supporting increased sales volume in fast-paced event settings.
High School Diploma – Eastwood High School (2014)
Civil Engineering – Northwest Vista
