Lilissa Coy

Compassionate Veterinary Technician known for high productivity and efficient task completion. Skilled in patient care, surgical assistance, and diagnostic testing. Excel in communication, empathy, and problem-solving to ensure optimal care for animals and clear, supportive interactions with pet owners.

As a seasoned Veterinary Technician Supervisor, have honed skills in overseeing daily operations of veterinary facilities while ensuring high standard animal care. Equipped with strong leadership abilities for managing teams and coordinating workflow. Known for implementing effective training programs for staff members and creating policies to improve overall productivity.

Have made significant contributions towards enhancing efficiency in previous roles by streamlining processes.

Veterinary Technician - VCA Veterinary Care Animal Hospital and Referral Center - Albuquerque, NM

(2014-04)

• Prepared food to meet needs of animals under care with appropriate meals.
• Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
• Operated x-ray machines and exposed radiographic films.
• Followed precise feeding instructions and schedules for animals under care.
• Prepared and administered medications and vaccines as prescribed by veterinarian.
• Obtained relevant health history and information from clients to maintain medical charts.
• Assisted in the development of treatment plans for sick animals that included diet changes, exercise regimens or other therapeutic recommendations.
• Prepared and reviewed records and consent forms.

Technical Supervisor for Primary Care, Specialty Surgery, Emergency/Critical Care, Internal Medicine, Oncology, Ophthalmology, Radiology - VCA Vet Care - Albuquerque, NM

(2020-07 - 2024-10)

• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Monitored staff performance, providing coaching and feedback as needed.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained inventory of medical supplies and equipment, placing orders when necessary.
• Advised senior management on any issues related to staffing needs or changes in regulations that could affect the business.
• Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.

Oncology nurse/technician - Veterinary Cancer Care - Santa Fe, NM

(2012-10 - 2014-04)

• Excellent IV catheter placement
• Safely administered chemotherapy
• compassionate client interactions
• diagnostic imaging, including radiographs, ultrasound, CT
• Laboratory tasks including manual platelet counts, fine needle aspirates

Veterinary Technician - All Creatures Veterinary Clinic - Moriarty, NM

(2012-02 - 2012-10)

• Ensured compliance with all applicable laws, regulations and policies related to veterinary services.
• Maintained accurate records of animals treated and medications administered by the Veterinary Technician staff.
• Monitored vital signs during surgery and notified veterinarian of changes.
• Operated anesthesia, oxygen and monitoring equipment.
• Supervised Veterinary Technicians in daily operations, ensuring tasks were completed efficiently and effectively.
• Resolved conflicts between staff members through effective communication strategies.

Veterinary Technician - Edgewood Animal Clinic - Edgewood, NM

(2006-11 - 2011-09)

• Operated radiographic and ultrasound equipment.
• Offered every owner exceptional customer service and support as well as top-notch care to each animal.
• Documented and tracked treatment activities.
• Handled and restrained animals following safety requirements and procedures.
• Assisted veterinarians in examining animals.
• Helped veterinarian with neutering, tooth removal and casting broken bones.
• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.

Certificate - Veterinary Technology - Brown Mackie (2011-03 - 2011-03)

Associate degree - Veterinary Assistance - PIMA Medical Institute (2007-02 - 2007-02)

Working towards - Veterinary Technology - Central New Mexico Community College (2006-05 - 2006-05)

High school Diploma - Moriarty High School (2005-01 - 2005-01)