Cashier/Waitress - King River Chinese Restaurant - NY
(2009-10 - 2013-03)
- Greeting customers with a positive attitude and energy
- Responsible for taking and packaging orders; handling cash transactions
Receptionist - Housekeeping Agency - NY
(2010-07 - 2011-08)
- Answering and transferring phone calls, as well as making phone calls
- Responsible for scheduling visits and filing paperwork
- Organizing meetings and visits, verifying information and scheduling, and corresponding with clients
Cashier/Guest Service Team Member - Target - NY
(2014-08 - 2016-06)
- Completing cashier duties, returns and exchanges, order pick ups, and running self checkout
- Helping out guests in a friendly manner to answer any questions and finding items
- Assisting guests in creating or looking up baby registries
Service and Engagement Team Leader - Target - NY
(2016-06 - 2019-03)
- Responsible for a team of 80 team members including cashiers, guest service team members, cart attendants, and brand attendants
- In charge of responding to guest complaints and online guest surveys
- Tasked with all front of store team member scheduling and making sure staffing and scheduling met business needs while staying within allocated payroll hours (peak hours, holidays, etc.)
- Responsible for drafting and delivering team member annual reviews
- Interviewing and hiring potential new team members to meet staffing needs
Beauty Consultant Team Leader - Target - NY
(2019-03 - 2019-12)
- Hiring qualified beauty consultants skilled in knowledge of brands and skincare to assist guests and run sampling events
- In charge of a team of six beauty consultants and twenty five general merchandisers
- Responsible for creating schedules to meet business and guest needs and traffic while staying within team member availabilities
- Approving or denying all scheduling needs, availability changes, and time off requests by team members within the department
- Ran health and beauty department making sure floor stayed clean, full, and impactful to drive sales
- Making sure all beauty consultants complete all weekly beauty training and ensuring all weekend sampling events are set up
- Ensuring all beauty consultants were up to date on new product launches and brands coming to Target, along with making sure consultants were knowledgeable on new trends and focuses to better assist guests and drive basket size
- Walking back room daily in order to pull all unlocated merchandise, fill the floor to capacity, and ensuring all soon to be discontinued products were pushed to the sales floor
- Overseeing and making sure all sales planners, revisions, and POGs were set on time and completed correctly
- Delegating work load within the team to make sure all tasks were executed in a timely and efficient manner
