Sales Coordinator / Assistant to Lead Event Producer - Bill Hansen Catering & Event Production - Miami
(2023-01)
- Project management liaison between clients, vendors, and operations. Schedule client touch base meetings.
- Enter & manage incoming lead assignments into CRM software, track all incoming vendor orders, and manage up-to-date execution of the event date.
- Record and update Event Folders with the most up-to-date COI (certificate of insurance) & Vendor Agreements into Drop/Box and communicate live changes to the operations team.
- Conduct a weekly follow-up to finalize upcoming events.
- Process end-of-event billing reports for accounting.
Assistant to the CEO & Sales Department - Venue Sourcing Manager - Hansen Group Events & Venues - Miami
(2021-01 - 2023-12)
- Managed executive priorities including calendars, reports, and administrative workflows to increase operational efficiency.
- Qualified and routed incoming client leads to event producers; maintained CRM records and sales-pipeline visibility.
- Advised prospective clients on venue selection, aligning options to event vision, budget, guest count, and preferred locations across South Florida.
Assistant to Sales - JC-White Architecture - Miramar
(2015-01 - 2021-12)
Coordinated commercial installation projects from planning through completion, managing permits, vendor coordination, and on-site logistics.
- Maintained detailed project spreadsheets to track status, timelines, materials, and account balances; supported collections activity for past-due invoices.
- Coordinated with routing/installation teams to schedule timely installs and ensured vendor arrivals met project timelines.
- Provided front-desk customer service support, managed vendor orders, and maintained organized filing systems.
Customer Service / Delivery / Accuracy Supervisor - Macy's, Federated Operations & Logistics Inc. - Miami
(2000-01 - 2015-12)
- Progressively promoted through roles supporting customer service, delivery operations, and inventory accuracy.
- Oversaw inventory controls including Macy's annual physical inventory and weekly furniture warehouse reconciliations.
- Supervised a 12-person Customer Care team and managed all incoming driver communications during in-home deliveries to ensure customer satisfaction and safety.
- Served as Human Resources coordinator for payroll, benefits administration, recruitment, and exit interviews.
- Directed delivery routing to consolidate shipments and minimize costs; awarded the "I Can" award for continuous cost-reduction initiatives.
- Supported the Director of Operations & Logistics with interdepartmental executive meetings and analyzed client survey results to identify improvement opportunities.
