Lily McClelland

I am a reliable and adaptable professional with 10+ years in customer service and a proven ability to perform effectively in fast-paced, diverse work environments. Known for clear communication, a strong work ethic, and quickly learning and mastering new systems and processes. I am dependable, punctual, and flexible, with a strong commitment to providing excellent service and contributing to team success.

I am seeking a full-time opportunity to apply my transferable skills and continue growing within a dynamic, team-oriented organization.

Store Manager - Longboat Key Provisions - Longboat Key, FL

(2025-12)

• Oversaw daily store operations, ensuring exceptional customer service, efficient workflows, and achievement of sales goals.
• Monitored inventory levels, coordinated merchandising displays, and maintained store organization to enhance the customer shopping experience.
• Built strong customer relationships through personalized service, problem resolution, and community engagement initiatives.
• Managed opening and closing procedures, cash handling, and store compliance while ensuring smooth daily operations.

Barista - Sips Coffee - Longboat Key, FL

(2026-01)

• Provided friendly, fast-paced customer service by taking orders accurately and creating a welcoming café environment.
• Built strong customer relationships through product recommendations, menu knowledge, and personalized service.
• Worked collaboratively with team members to maintain smooth operations during peak business hours.
• Followed beverage recipes and food safety standards to ensure consistency, cleanliness, and product quality.

Store Manager - The Blend Coffee & Cocktails - Palmetto, FL

(2025-08 - 2025-12)

• Drove operational excellence by implementing new efficiency protocols that resulted in a measurable increase in daily sales and optimized labor-to-revenue ratios.
• Spearheaded improvements in organizational systems for both the coffee and cocktail operations, streamlining workflow and reducing preparation time.
• Managed all strategic ordering and vendor relationships to ensure optimal inventory levels, minimizing product waste and maximizing profitability across beverage categories.
• Cultivated a positive and professional staff culture while directing all daily operations, including staffing, financial accountability, and quality control.

Store Manager - Foxtail Coffee Co. - Sarasota, FL

(2024-10 - 2025-08)

• Led the full talent cycle, including sourcing, interviewing, and training new employees, successfully building a high-performance team foundation.
• Established and executed inventory management and ordering protocols, resulting in optimal stock levels, reduced waste, and improved product availability.
• Implemented a systematic task delegation structure that increased team efficiency and accountability across all service and preparation stations.
• Maintained a 100% compliance rate with health, safety, and brand standards, serving as the primary example for team professionalism and quality control.

Retail Sales Associate - Holistic For Pets - Sarasota, FL

(2024-06 - 2024-12)

• Maintained clean, organized, and well-faced merchandise displays to support an inviting shopping experience.
• Assisted with inventory and stock processes, including labeling, organizing, and preparing products for the sales floor.
• Educated customers on product offerings, promotions, and nutritional options to support the health and well-being of their pets.
• Consistently delivered positive customer experiences through friendly service, product knowledge, and effective problem-solving.

Barista/Shift leader - Buddy Brew coffee - Sarasota, FL

(2023-09 - 2024-08)

• Managed shift operations and supervised baristas, taking ownership of daily cash reconciliation, opening/closing procedures, and maintaining quality standards.
• Demonstrated exceptional leadership and conflict resolution skills by effectively delegating tasks and mediating customer and coworker conflicts.
• Trained new hires on advanced espresso techniques, drink preparation, and company policy, accelerating onboarding time and ensuring consistency in product delivery.
• Set a professional standard for the team by ensuring strict compliance with all company standards and policies, minimizing errors and maximizing customer satisfaction.

Barista/Shift leader - Starbucks - Bradenton, FL

(2019-04 - 2023-09)

• Prepared a wide range of handcrafted beverages and custom specialty drinks with accuracy and consistency.
• Recommended food pairings and menu items to enhance the customer experience and support sales goals.
• Served 100+ customers per hour during peak periods, maintaining speed, accuracy, and high service standards.
• Operated the drive-thru and café registers efficiently while delivering friendly, knowledgeable customer service.

Bachelor's - Fine Arts-Ceramics - Western Michigan University (2022-04)