Accommodations Coordinator - Columbia Campus - New York-Presbyterian Hospital System - New York, NY
(2018-01)
- Coordinator for Interventional Cardiology, Interventional Radiology and General Radiology units
- Interact with multiple levels of leadership daily
- Ensure units are operating according to policy
- Manage all purchasing across the areas
- Work closely with external departments: Materials Management, Supply Chain, Transport, and EVS to ensure smooth operation of units, including the timely escalation of urgent issues
- Contributor to weekly departmental meetings
- Facilitate programs that enhance quality improvement, perform special duties or projects as needed
- 2020: Managed patient and staff COVID Vaccine tents; Managed all pandemic donations for staff distribution at Milstein Hospital
Referral Liaison, Global Patient Services - Columbia and Cornell Campuses - New York-Presbyterian Hospital System - New York, NY
(2015-01 - 2018-12)
- Communicated with physicians, practice administrators and coordinators to schedule appointments
- Managed new patient inquiries and coordinated initial referral process
- Liaison between patient and physician for all second opinion requests
- Established relationships with interstate NYP affiliated hospital practices
- Assisted Medical Directors, and Patient Coordinators to accommodate special requests from patients
- Reported data analysis to management in huddles and meetings
Patient Financial Advisor, Patient Access - Columbia Campus - New York-Presbyterian Hospital System - New York, NY
(2004-01 - 2015-12)
- Managed all patient intake, discharges, and appointments
- Verified appropriate procedures to ensure appropriate insurance reimbursement
- Fostered a positive patient experience as patients' first point of contact in the hospital
- Developed compassionate and strong customer service skills
