Lina Torres

Results-driven HR Generalist and Talent Acquisition Specialist with 4+ years of experience managing full-cycle recruitment, employee onboarding, and HR operations within high-volume environments. Proven expertise in HRIS data management, employee lifecycle coordination, and stakeholder partnership. Adept at managing end-to-end pre-employment processes—including background checks, compliance documentation, and multi-state onboarding.

Skilled in utilizing data-driven tracking systems to maintain operational velocity, resolve inquiries, and improve employee engagement from day one.

Specialist Recruiter / HR Operation Support - Foundever

(2021-06 - 2025-10)

• Managed candidate-to-employee data workflows within SAP SuccessFactors (HRIS), ensuring 100% compliance, audit-ready records, and real-time pipeline reporting for stakeholders.
• Owned the end-to-end onboarding lifecycle for high-volume roles across regulated industries (healthcare, insurance, banking), managing drug testing, background checks, and new-hire documentation.
• Partnered closely with hiring managers and HR business partners to align recruitment, talent pipelines, and staffing timelines with regional business objectives.
• Conducted HR pre-screening and structured interviews for 12+ candidates daily, maintaining a 70% conversion rate through strong candidate rapport and persistent follow-up.
• Supported general HR operations, employee lifecycle documentation, and internal policy communications within highly structured workplace environments.

Freelance Recruiter - David Kennedy Recruitment

(2025-03 - 2025-10)

• Managed end-to-end recruitment activities including job postings, candidate sourcing, screening, and stakeholder coordination for technical and management roles across LATAM.
• Led sourcing and screening efforts for hard-to-fill roles, identifying and engaging candidates with specialized and hard-to-find skill sets across LATAM, and conducting initial interviews to assess technical and cultural fit.
• Served as the main point of contact between candidates and hiring managers, ensuring smooth interview coordination, offer negotiations, and conflict resolution.
• Applied strong knowledge of regional employment practices and market trends to identify, assess, and secure top-tier talent with a focus on culture and role fit.

Customer Care Advisor - Scotiabank (Canada)

(2020-05 - 2021-04)

• Managed sensitive customer accounts while maintaining strict confidentiality and compliance standards.
• Delivered high-quality client support through clear communication, problem-solving, and attention to detail.
• Built trusted relationships with clients by providing tailored solutions aligned with individual financial needs.

Customer Service Representative - Avianca Services

(2013-12 - 2020-05)

• Provided customer support for international airline accounts, including Delta Airlines, serving standard, priority, and VIP passengers.
• Frequently assumed leadership responsibilities, resolving escalated cases and supporting team performance.
• Consistently met service-level agreements (SLAs) and quality standards in a high-pressure environment.

B.A. - Organizational Communication (Social Sciences) - Politécnico Grancolombiano (2018-05)

High School Diploma - Instituto Mayéutico (2011-11)