Patient Care Advocate for the Elderly and Disabled
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This position allows me to be the voice for others by advocating for their managed care options. Duties include ensuring that they have access to all medical appointments and care. This position is responsible for following up on medical care necessities, medical equipment, and transportation to and from appointments and prescriptions availability.
This position requires exceptional verbal and written communication by phone, email or fax with doctors, nurses and other medical personnel to ensure that all aspects have been properly exercised in accordance with state and federal guidelines as it relates to medical coverages.
Patient Care Advocate for the Elderly and Disabled - Omni Interactions Platform - WFH
(2026-01)
This position allows me to be the voice for others by advocating for their managed care options. Duties include ensuring that they have access to all medical appointments and care. This position is responsible for following up on medical care necessities, medical equipment, and transportation to and from appointments and prescriptions availability.
This position requires exceptional verbal and written communication by phone, email or fax with doctors, nurses and other medical personnel to ensure that all aspects have been properly exercised in accordance with state and federal guidelines as it relates to medical coverages.
Office Administrative Assistant to the Utilities Services Coordinator - AUE Staffing Inc. / Key Staff Inc.
(2024-04 - 2025-07)
This position required heavy customer relation skill to assist with the scheduling of training for all WRD office employees through effective verbal and written communication. Daily duties included arranging meetings, making travel arrangements, inputting on-boarding and off-boarding paperwork accurately and on a timely basis for all new, retired or fired employees and ensuring that all employees were licensed and properly trained in the required fields of service. My duties also consisted of managing and updating all WRD employees personal and personnel files while maintaining a strict level of confidentiality.
Lastly in this position I was required to use heavy data entry skills, be very trustworthy, detail oriented, adaptable to change and able to build rapport with employees, managers, outside vendors and senior directors of all levels.
Night Auditor - In2Suites Hotel - Orlando, FL
(2023-10 - 2025-07)
In this position I was responsible for verifying, recording and updating management on the daily cash intake, credit card charges and daily rate and availability operations for the 100+ room hotel to ensure that all procedures were true and accurate. This position also required heavy customer relations skills, and data entry skills to effectively interact with guest and insure that all information was recorded accurately for each guest.
Office Manager / Tax Preparer - Jackson Hewitt / Professional Tax Solutions - Orlando, FL
(2019-10 - 2025-04)
In this position, I managed a local office staffed with 5 tax professionals. This position required immense confidentiality, accurate data entry skills, strong customer relation skills, heavy verbal & written communication both in person and over the phone to assist individuals with accurately completing their Federal and State Income Tax Returns. In this position I was tasked with doing daily accounting, daily cash deposits, extensive data entry, and financial advising, managerial and statistical reporting as well as staying abrupt of all new tax laws.
I was also required to display a higher-than-expected standard of professionalism to gain and retain the rapport of current and future clients.
Revenue Specialist III - State of Florida Department of Revenue
(2021-12 - 2023-05)
This position consisted of identifying, investigating, assisting and collecting past due liabilities for regionally assigned non-compliant businesses for their mandated state, corporate, reemployment, and sales and usage tax returns. The position allowed me to utilize my strong collection and enforcement practices to increase compliance. In this position, I continuously built a rapport and maintained a professional relationship with my clients thru excellent customer relation skills and active listening.
This position was required utilize my data entry skills to accurately receive record and deposit currency collected, on past due payment amounts for various tax accounts. In addition, this position required immediate and accurate updating of reports, continuous knowledge of updated tax laws, reviewing audits, and collected data to correctly analyze all business transactions and answer inquiries from business owners by phone and in person. Finally the position also enforced garnishment of assets, seizure of property, revocation of registered accounts and lastly referral of uncompliant taxpayers to outside agencies including law enforcement for legal actions by working closely with t
WFH Inbound Call Center Customer Service Representative - Apple One Staffing Agency - WFH
(2021-08 - 2023-10)
Our Florida Cares Project – Heavy Customer Service (WFH-Inbound Call Center) Verbally communicating with residents and assisting individuals with completing rental assistance applications and updating individuals as to the status of their applications or appointments for vaccines and state rental assistance programs relating to COVID-19 issues.
Patient Care Advocate II - Cigna Express Scripts - WFH
(2020-04 - 2022-10)
This WFH Inbound Call Center position assisted (Department of Defense) patients with access to pharmaceutical drugs for both active and inactive beneficiaries. Assisted members with their medical plan coverage for prescription drugs and collected outstanding balances for prescriptions not covered by their plan. The position required heavy customer interactions with medical and pharmaceutical personnel to ensure the complete accuracy of all interactions.
Business/Legal Assistant/Accounting - Grantham University Online
