Intermittent Interviewer - State of Connecticut - Department of Labor
(2021-05 - 2023-06)
- Makes claims for unemployment insurance benefits by questioning claimants regarding employment history.
- Conducts fact-finding interviews with claimants to determine if non-separation eligibility requirements have been met.
- Determines type and appropriate state and federal unemployment insurance program such as Federal, Ex-service person or interstate to establish a claim based on previous employers and employment and claim dates.
- Verifies accuracy of wage and employer information with the claimant, take additional information if claimant indicates wages and employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs.
- Enter data on the computer terminal verifies claim and benefit payment information.
- Maintains daily and weekly records or number and type of claims taken and processed.
- Audit claim for overpayment in the Benefit Control Unit.
Care Support Representative - Envolve People Care
(2014-08 - 2021-03)
- Research participant information to locate data when participants have been identified as unable to locate or no response
- Verify participant eligibility and diagnosis verifications
- Input direct referral participant information to the member management system
- Contact participants for an initial assessment to identify program intervention level
- Contact participants for scheduling of Baseline calls and Home Visits
- Precept new hirer.
Data Processing Clerk - The Hartford Financial Insurance Group
(2010-12 - 2012-12)
Contractual through Bee-Line temp agency
- Provided customer service to employees resetting their computer log-on access privileges
- Handled employees in house call daily and request via e-mail
- Quickly and effectively resolve customer issues.
- Escalated higher-level issues to appropriate management for approval
- Tracked and recorded unauthorized access to the company's computer system
Administrative Assistant - Sun Life Financial Services
(2007-11 - 2008-11)
Contractual through Kelly Services. Handled all aspects of the function of an Administrative Assistant.
- Supporting the Long term Disability Analyst team
- Handled all incoming telephone, routing them to the appropriate analyst
- Communicated via telephone with agents, Employers (policyholders), claimants, hospitals, physicians, attorneys, and other resources inquiring about current and prior claim issues, faxing, coping of all documentation for the department
- providing technical assistance to other claims staff members as well as assisting on special projects or assignments
- Identified new processes to support our customers more efficiently
Patient Registration Clerk - Connecticut Medical Center
(2006-02 - 2007-09)
Contractual through J. Morrissey & Company
- Handled inbound calls and updated patient demographics
- Verified patient information for eligibility via insurance company claims for validity keying data in the computer system
- Reviewed patient accounts for duplication and charge errors on multiple systems making corrections when needed
- Conferred with other staff members to obtain additional information and clarification needed to resolve concerns
Claims Processor - Connecticut General Life Insurance Company, a CIGNA Corporation
(2005-10 - 2006-01)
Contractual through Insurance Overload temp agency
- Examined and processed paper claims and/or electronic claims
- Adjudicated a wide range of assigned claims.
- Performed data entry duties keying pertinent information in health plan system
- Interacted with customers via mail to correct errors on claims before final submission
- Ensured compliance with contract provisions and state/federal regulations
- Collaborated internally/externally with various parties to ensure an easy workflow
Claims Associates - Women Health Center
(2005-09 - 2005-10)
Contractual through J. Morrissey & Co.
- Performed data entry duties inputting procedure codes into the medical system
- Handled 30 – 100 claims daily
- Performed batch balancing at the close of the business day for accurate productivity numbers
