Customer Service Manager
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Versatile and results-driven Customer Service and Operations professional demonstrating exceptional people development, management, leadership skills and project management with a passion for meeting and exceeding customers’ expectations. Highly motivated self-starter who thrives in a fast-paced work environment and who serves as a catalyst for sustainable change through data analysis and empowering teams. Proven track record as a motivational cross-functional team leader who drives continuous improvement and rethinks what's possible, transforming complex business obstacles into tangible and profitable customer-focused solutions.
Customer Service Operations Leader with 15+ years of experience managing high-volume order-to-cash environments across healthcare, life sciences, and enterprise organizations. Proven track record leading multi-channel customer service teams, overseeing domestic and international order processing, shipping coordination, billing support, and escalation management. Hands-on leader known for improving SLA performance, increasing order accuracy, reducing cycle time, and strengthening quality controls in regulated environments.
Experienced in supervising teams of 5–40+ employees, supporting ERP/CRM systems and implementations, implementing workflow automation, and driving continuous process improvement initiatives to enhance efficiency, compliance, and customer satisfaction.
BS in Management from Bentley
