Front Desk Dental Receptionist - Sea Mar Dental Oak Harbor - Oak Harbor, WA
(2023-05 - 2026-05)
- Delivered exceptional patient care by warmly welcoming patients and ensuring a positive, professional office experience.
- Scheduled, confirmed and managed patient appointments to support efficient daily operations.
- Verified dental insurance coverage, eligibility, and benefits to facilitate accurate treatment planning and billing.
- Processed patient payments, explained financial responsibilities, and assisted with billing inquiries in a clear and professional manner.
- Maintained accurate and confidential patient records utilizing dental practice management software and electronic health record systems.
- Managed high-volume inbound calls, addressed patient inquiries, and provided timely information regarding appointments, services, and general office information.
- Collaborated closely with dentists and staff to coordinate treatment schedules and maximize patient flow and productivity.
- Ensured strict adherence to HIPAA regulations and office policies to safeguard patient privacy and confidentiality.
Front Desk Receptionist/Cashier - Meals4lbs - Laredo, TX
(2018-01 - 2023-03)
- Greeted all clients in a kind and courteous manner ensuring they feel welcomed.
- Earned management trust in just a few months by serving as a key holder, responsibly opening and closing the business.
- Managed an accurate count of orders, and created a list of clients on a weekly basis.
- Answered phone calls daily providing information, handled reminder phone calls to clients regarding payments.
- Provide assistance in promoting business through social media by sending and responding to messages.
- Successfully handled clients complaints by resolving issues and offering discounts when appropriate, with owner's approval.
- Maintained business clean and organized and handled all front desk responsibilities.
