SUPERVISOR
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Responsible for 30 - 50 Outbound Agents on the floor, assisting with IT issues and navigation.
Outbound and Inbound Agents at any given time for coaching.
Actions when needed to enable the agents to be more successful on the phones. Briefing, training, and conducting sessions on each campaign so the agents have more knowledge when speaking to donors.
Bridge experience; having the knowledge of Heritage Foundation and able to ask members for large sums regarding pledges.
Experience for Heritage Foundation; answering basic questions for members. Managing the Wallboards to place agents in different campaigns, managing the stats for each agent and each campaign.
Donors to renew or upgrade their monthly contributions for charitable organizations such as: Heritage Foundation, ASPCA, Humane Society, National Audobon Society, Habitat for Humanity, amongst others. Extensive use of Harmony, Noble Composer, and Paylocity systems.
SUPERVISOR - GIVE RIGHT - Henderson, NV
(2018-09 - 2020-03)
Responsible for 30 - 50 Outbound Agents on the floor, assisting with IT issues and navigation.
Outbound and Inbound Agents at any given time for coaching.
Actions when needed to enable the agents to be more successful on the phones. Briefing, training, and conducting sessions on each campaign so the agents have more knowledge when speaking to donors.
Bridge experience; having the knowledge of Heritage Foundation and able to ask members for large sums regarding pledges.
Experience for Heritage Foundation; answering basic questions for members. Managing the Wallboards to place agents in different campaigns, managing the stats for each agent and each campaign.
Donors to renew or upgrade their monthly contributions for charitable organizations such as: Heritage Foundation, ASPCA, Humane Society, National Audobon Society, Habitat for Humanity, amongst others. Extensive use of Harmony, Noble Composer, and Paylocity systems.
Advertising Director - Power Play Marketing
(2017-06 - 2018-03)
Responsible for tracking sales and placement of ad space; for businesses and government organizations. Selling ad space for USA Today Government Publications along with their Special Editions. Inbound and outbound telesales, customer service, and time management. Asking B2B for large sums of funds for the ad space and organizations. Extensive use of Salesforce, Outlook, Google and social media.
Sales & Marketing Manager - Careerintro
(2016-02 - 2017-02)
Coordination of booking businesses who are hiring and reserving booth space and rooms for lodging at job fairs. Researching prospective companies who are hiring across the country. Inbound and outbound telecommunications, customer service and administrative duties when needed.
Digital Sales Account Manager - YP.Com
(2015-01 - 2016-01)
Inbound and outbound telesales. Product knowledge and presentations of digital SEO and SEM products and services. Tracking daily sales, maintaining book of business, tracking leads. B2B communication by phone, email, social media, and in person appointments. Use of Salesforce, Clearslide and Join Me to demo packages to prospective clients. Assisted with customer service duties, informing clients with advertising options. Responsible for maintaining own clientele follow up.
Vacation Advisor/Team Lead - Hilton Grand vacations
(2008-02 - 2012-09)
Inbound and Outbound telesales for company timeshares. Customer service, troubleshooting, and room reservations. Product knowledge of locations of properties. Tracking daily sales and leads. Assis guests with activities, events, lodging, meals and touring logistics.
Sales of mini vacation packages globally. Closer for trainees in company university when needed. Front end to back end sales close. Leasion between Agents and Management on a daily basis. Monitoring agents calls for call structure and misleading.
Extensive use of Word, Access, Delphi, and Outlook.
Bachelor of Arts degree - Cal State Dominguez Hills (1996)
