Office Administrator/Medical Records clerk at Recovery Resources-Cleveland, OH (2007-01 – 2019-03)
During my time at Recovery Resources I take pride in knowing that I was responsible for helping to bring them into the world of computerized medical records.
- Medical Records Coordinator
- Medical Records Supervisor
- Office Administrator/Medical Records
- Maintained and organized confidential files and documents, ensuring easy accessibility for the executive team
- Provided comprehensive administrative support to a team of XX executives, managing calendars, scheduling meetings, and coordinating travel arrangements
- Prepared professional correspondence, reports, and presentations with accuracy and attention to detail
- Managed incoming calls and emails, responding promptly and professionally to inquiries from clients, vendors, and internal staff
- Coordinated logistics for meetings and conferences including room reservations, audiovisual setup, catering arrangements, and attendee registration
- Created efficient filing systems that improved document retrieval time by XX%
- Collaborated with cross-functional teams to plan company events such as holiday parties or teambuilding activities
- Managed office supplies inventory by tracking usage patterns and placing orders when necessary to ensure uninterrupted workflow
- Implemented digital file management system resulting in a reduction of physical storage space by XX%
- Maintained confidentiality when handling sensitive information such as employee records or legal documents
Team Leader Health Information Services at Cleveland Clinic-East Cleveland, OH (1979-03 – 2006-08)
During my time at Cleveland Clinic I really grew and because of my dedication I was promoted several times and was allowed to attend Management classes and was the hospital's Notary.
- Record clerk
- Record Abstractor
- Team Leader
- Oversaw the maintenance and organization of medical records for a large healthcare facility
- Implemented an electronic health record system, resulting in improved efficiency and accuracy in record keeping
- Managed a team of XX medical records clerks, providing training, guidance, and performance evaluations
- Collaborated with physicians, nurses, and other healthcare professionals to ensure accurate documentation of patient care
- Performed regular audits to verify the completeness and accuracy of medical records
- Maintained confidentiality of patient information at all times while adhering to privacy laws and regulations
- Investigated complaints or concerns regarding medical record management, taking appropriate corrective actions when necessary
- Demonstrated proficiency in using electronic health record software systems such as Epic or Cerner
- Collaborated with IT department on system upgrades or enhancements related to electronic health records
- Ensured timely retrieval of requested medical records for patients, insurance companies, attorneys, etc
- Liaised with external auditors during regulatory inspections or audits related to medical record management practices
- Spearheaded initiatives to digitize historical paper-based records for long-term storage purposes
- Developed quality control measures for scanning/indexing processes ensuring accuracy
- Increased productivity by implementing workflow improvements within the Medical Records Department
- Mentored new hires on proper handling/documentation/storage techniques for sensitive patient information
- Educated clinical staff on proper charting/documentation practices according to industry standards/regulations
- Pioneered efforts towards transitioning from paper-based to electronic medical records system
- Ensured compliance with state and federal regulations regarding retention, release, and destruction of medical records
