CNA/Volunteer Coordinator - Genitival Hospice - Lillington, North Carolina
(2018-08 - 2026-04)
- Assisted patients with daily activities and personal care needs.
- Provided companionship and emotional support to patients and families.
- Monitored patient comfort and promptly reported changes to nursing staff to facilitate timely care adjustments.
- Collaborated with healthcare team to ensure quality patient care.
- Documented patient observations and care activities accurately.
- Educated families on caregiving techniques and resources available.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Collaborated with interdisciplinary team members to create individualized care plans that addressed specific patient needs.
- Ensured accurate, timely flow of information by completing thorough patient records and consistently updating healthcare team on patient status.
- Maintained accurate records of departmental activities to ensure compliance with regulations.
- Recruited, interviewed and selected employees to fill vacant roles.
Telehealth Liaison - Lifesource Incorporated - Wilmington, North Carolina
(2019-10 - 2022-11)
- Liaised with external partners to improve service delivery and strengthen collaboration efforts.
- Recognized customer needs quickly to provide timely support and solutions.
- Facilitated interdepartmental communication to streamline project workflows and enhance collaboration.
- Supported problem-solving initiatives by gathering feedback from employees and clients.
- Maintained detailed records of communications and project progress for transparency.
- Cultivated strong working relationships with colleagues and management to foster teamwork.
- Assisted in implementing new systems that enhanced operational efficiency across teams.
Hospice Certified Nursing Assistant - Pruitt Health Hospice - Smithfield, North Carolina
(2012-04 - 2018-09)
- Delivered compassionate care to enhance comfort and dignity of patients in hospice settings.
- Addressed emotional needs of patients and families to foster resilience during end-of-life transitions.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for improved patient outcomes.
Homemaker - Self - Godwin, North Carolina
(2012-01 - 2012-04)
- Created safe, educational environment for children while training as certified foster parent.
CNA/Office Assistant - Liberty Homecare & Hospice - Dunn, North Carolina
(2009-01 - 2012-01)
- Assisted patients with daily living activities and personal care needs.
- Collaborated with healthcare team to ensure quality care standards are met.
- Ensured compliance with company policies related to health and safety regulations.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
- Assisted various departments with coordination and communication tasks.
- Maintained accurate filing systems for documents and electronic records management.
- Maintained filing system for all documents related to office operations.
- Scanned documents into electronic format for storage in computer databases.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
