Treatment Plan Coordinator - Center for Oral and Maxillofacial Surgery
(2023-01)
- Schedule surgeries, verify insurance benefits, communication with insurance companies, collect surgery deposits, collaborate with nurses and doctors, establish a strong relationship with patients, produce spreadsheets in Microsoft, document all discussions, consents and financial agreements in the patient's file, completes tasks with minimal supervision, maintain patient confidentiality, coordinate denture delivery with dental practices, establish and sustain close working relationships with den
Bookkeeper-Financial - Aiken County Public Schools - South Aiken High School
(2019-01 - 2023-12)
- Collect all money that comes through the school, daily deposits, bank drops, reconcile fundraisers, make large purchases, answer money questions, answer phones, reconcile Bank of America purchases, reconcile two credit cards, follow Procurement procedures, collaborate closely with teachers to ensure understanding of budget allocations, accurately document income expense along with other financial activity, organize records for auditors
Insurance/Front Desk/Check Out - Aiken Augusta Oral and Facial Surgery
(2015-01 - 2019-12)
- Greet patients upon arrival, verify insurance, have patients sign consent forms, collect patient payments, prepare daily deposit, pull EOB's off internet (BCBS medical and dental) and (DentaQuest), reply to medical record and lawyer request, schedule patients for emergency surgery or consult, enter Medicaid claims, enter Medicaid authorization online and record authorization when received, appeal all Medicaid denials, confirm patients appointments, file patients charts and all paperwork, mail cl
Patient Access Coordinator - Aiken Regional Medical Center
(2014-01 - 2015-12)
Responsible for greeting, collecting, and processing all non-scheduled patients in the emergency room as well as gathering all necessary demographic information required in accordance with the hospital regulations and policies in order to provide care for the patients as well as procure reimbursement verification from third parties and maintain records appropriately.
Experience and knowledge working in a fast pace environment tasks include: receiving and responding to phone calls, registering patients at bedside, entering and updating demographic information, verifying insurance coverage, and collecting payment for visit. I ensure adherence to Company policies associated with record establishment, retention, maintenance and confidentiality.
Patient Service Representative - Carolina Musculoskeletal Institute
(2012-01 - 2014-12)
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patient's anxieties; answering patient's questions; maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Protects patient's rights by maintaining confidentiality of personal and financial information
- Operate copiers and FAX machines. Scan insurances cards and driver licenses.
- Use EMR System, Athena.
- Knowledge of Practice Partner
Patient Service representative - Doctor's Care - Aiken, SC
(2011-01 - 2012-12)
- Responsible for greeting and checking in patients in a friendly manner
- Handle the tasks of collecting co-payments and verifying insurance coverage
- Perform responsibilities of scheduling and confirming patient appointments
- Responsible for preparing and maintaining patient charts in a neat and accurate manner
- Respond to patient inquiries on billing, financial as well as provide direction to appropriate departments, as required
- Handle the tasks of collecting and posting payments as well as record receipts
- Balance nightly deposits and handle credit card processing
- Process an average of 375 patients on a weekly basis for a fast-paced general practice
- Maintain open lines of communication between patients, physician, staff, and laboratory personnel
- Reviewed patient medical records for completeness, accuracy and regulatory compliance
