Lindo Alex

ERP Technical and Functional Professional with 15+ years of experience across ERP application development, Oracle Hospitality, inventory management, POS, database support, implementation, reporting, and enterprise software. Currently working as a Product Specialist with Oracle F&B Global Services, supporting global hospitality customers and specializing in Oracle Hospitality solutions including Material Control and Cloud Inventory. Strong hands-on experience with Oracle SQL/PLSQL, SQL Server, C#/.NET, stored procedures, Crystal Reports, troubleshooting, data migration, integrations, and business-process analysis.

Developed a comprehensive ERP application covering Finance, Inventory, Sales, Purchasing, Manufacturing, Payroll, GST, and Restaurant POS processes.

Product Specialist at Oracle Private Limited – Oracle F&B Global Services (2025-01 – Present)

• Support global hospitality customers using Oracle F&B and Hospitality solutions, with focus on Material Control and Cloud Inventory.
• Analyze live production issues using Oracle SQL/PLSQL, backend queries, database analysis, and system troubleshooting.
• Support inventory, POS, reporting, interfaces, and third-party application integrations across hospitality environments.
• Coordinate with Oracle development and product teams to investigate defects, identify solutions, and support product improvements.
• Provide technical solutions and customer support for complex application and database issues.

Product Specialist – Oracle / Programmer at Key Information Technology, Bahrain (2018-01 – 2025-01)

• Supported Oracle Cloud Inventory, Fidelio Material Control, and MICROS POS environments including 3700, 9700, and Simphony.
• Worked with 250+ customer properties on implementation support, troubleshooting, customer coordination, and solution delivery.
• Developed SQL queries, stored procedures, and reports using Oracle SQL/PLSQL and Crystal Reports.
• Handled POS–Inventory integration, backend issue analysis, system modifications, reporting requirements, and documentation.
• Provided customer training, technical support, implementation assistance, and post-go-live support.
• Worked with Oracle databases including 10g, 11g, 12c, and 19c.

ERP Implementation Support Executive at AurionPro S.P.C., Manama, Bahrain (2015-12 – 2017-12)

• Supported ERP implementation, product development, testing, deployment, and post-go-live activities.
• Gathered business requirements from clients and coordinated with development teams for implementation and customization.
• Developed additional reports and database scripts using Microsoft SQL Server and T-SQL.
• Performed data import, transformation, migration, database mirroring, and implementation support.
• Supported VAT integration, end-user training, documentation, testing, and knowledge transfer.
• Provided ongoing client support and resolved recurring issues by documenting best practices.

Application Developer / IT Support at National Finance & Exchange Co. W.L.L., Manama, Bahrain (2011-01 – 2015-12)

• Supported banking operations, internal applications, users, database maintenance, and software development.
• Worked on transaction verification, IT support, back-office operations, and in-house application development.
• Provided technical support to business users and development teams.

MCA in Master of Computer Applications – Anna University, Chennai (2008-01 – 2011-01)

BCA in Bachelor of Computer Applications – Bharathiar University, Coimbatore (2005-01 – 2008-01)