Lindsay Croteau

Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms. Processed payroll for over 100 employees weekly, bi-weekly, semi-monthly, and monthly, ensuring the accuracy of pay and deductions. Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.

Payroll Specialist - KEB - O'Fallon, IL

• Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
• Processed payroll for over 100 employees weekly, bi-weekly, semi-monthly, and monthly, ensuring the accuracy of pay and deductions.
• Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
• Filed 941 Quarterly payroll tax returns.
• Researched and resolved employee payroll questions and issues via email, phone and in person.
• Proficient in ADP, Paylocity and QuickBooks

Administrative Assistant - St. Clair County Probation Department

• Employs superb customer service for both internal and external customers, ensuring processes are followed and taking ownership of issues that require further resolution
• Communicates clearly and professionally on a continual basis with customers via phone, email, and in-person, keeping a record of communications and following up when necessary
• Collaborates and works with various stakeholders in multiple positions to ensure seamless operations that exceed required timelines and requirements
• Utilizes Microsoft Office and databases to manage schedules, perform administrative tasks, communicate, and produce professional correspondence
• Accurately prepares reports for courts with complete accuracy, providing communication to judges and lawyers, which directly impacts ongoing court cases
• Maintains, tracks, and disposes of controlled records in accordance with St Clair County policies

Security Dispatcher - Barcom Security

• Thriving under pressure, responsible for home and business alarms, engaging with emergency services, and interacting with customers experiencing distressing situations
• Monitored home and business alarms to prevent theft, fire, and other emergencies
• Maintained records of customer encounters and followed each unique situation to complete resolution
• Interacted with multiple stakeholders to include customers, police, and/or fire services