Lindsey Hamilton

Results-driven Business Architect and Senior Business Analyst with over 14 years of leadership experience managing enterprise initiatives, cross-functional teams, operational improvements, and high-impact business transformation projects. Proven ability to supervise teams, coordinate large-scale projects, improve workflows, manage stakeholder relationships, and drive organizational success in fast-paced environments.

Senior Business Architect - FedEx Express - Memphis, TN

(2019-01 - 2024-12)

• Lead enterprise release management initiatives and coordinate cross-functional project teams.
• Supervise workflows, prioritize operational tasks, and ensure deadlines are consistently met.
• Facilitate communication between leadership, IT teams, and stakeholders.
• Identify operational risks and implement process improvements to increase efficiency.

Senior Business Analyst - FedEx Express - Memphis, TN

(2014-01 - 2019-12)

• Led enterprise projects utilizing Agile and Waterfall methodologies.
• Coordinated teams across business and IT departments to improve operations.
• Developed workflow documentation, timelines, and executive status reporting.
• Supported organizational transition into SAFe Agile environments.

Claims Transformation Project Analyst - Direct Auto Insurance - Tampa, FL

(2005-01 - 2014-12)

• Supported enterprise claims transformation and cloud system implementation projects.
• Collaborated with operational leaders and IT teams to improve claims workflows.
• Led testing validation, defect resolution, and training initiatives.

Bachelor of Science - Information Technology with a Minor in Cyber Security - Strayer University

Associate Degree - Network Systems Administration - ITT Technical Institute

Associate Degree - Business Administration - Northwest Mississippi Community College